Meherul Mondal
west Bangal,India
Summary
Dedicated professional with expertise in speciality coffee brewing and beverage presentation, showcasing advanced skills in arts such as Tulip, Swan, Rosetta, and Heart. Demonstrates proficiency in steaming and frothing techniques, alongside a solid understanding of coffee beans. Strong capabilities in handling customer complaints and providing exceptional customer service are complemented by experience in inventory management and employee training. Adept at cash handling and time management, with a focus on seating assignment preparation and teamwork. Committed to enhancing the coffee experience while pursuing opportunities for growth within the industry.
Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Barista
Cafe Bateel International
Riyadh, Saudi Arabia
11.2024 - Current
- Prepared a variety of coffee beverages and teas according to established recipes and customer preferences.
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Maintained cleanliness and organisation of work area to ensure a safe and welcoming environment for customers.
- Assisted in training new staff members on coffee preparation techniques and service standards.
- Managed inventory of coffee beans and supplies, ensuring availability for daily operations.
- Operated espresso machines and other coffee equipment to deliver high-quality beverages consistently.
- Resolved customer complaints and issues effectively to enhance overall customer satisfaction.
- Collaborated with team members to ensure smooth workflow during peak service hours.
- Assisted in inventory control measures for effective stock management.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Packaged takeaway food for easy transport by customers or delivery drivers.
Barista
Cafe Bateel International
Riyadh, Saudi Arabia
11.2024 - Current
- Prepared a variety of coffee beverages and teas according to established recipes and customer preferences.
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Maintained cleanliness and organisation of work area to ensure a safe and welcoming environment for customers.
- Assisted in training new staff members on coffee preparation techniques and service standards.
- Operated espresso machines and other coffee equipment to deliver high-quality beverages consistently.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Created speciality drinks according to exact customer requests and preferences.
- Totalled bills and accepted cash, card and mobile payments.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Education
High School Diploma - philosophy
Sahajadpur High School
west Bangal 03.2020 - 01.2021
Skills
- Speciality coffee brewing
- ArtsTulipSwanRosetta Heart
- 3 years Exprience in Cafe
- Knowledge of coffee beans
- steaming and frothing
- Handling customer complaints
- Knowledge of coffee beans Basic
- How to take orders
- Basic Food Knowledge
- Customer Service
- Inventory
- Employee training
- Complaint handling
- Cash Handdling
- Time Management
- Seating Assignment Preparation
- How to Team Work
Timeline
Barista
Cafe Bateel International
11.2024 - Current
Barista
Cafe Bateel International
11.2024 - Current
High School Diploma - philosophy
Sahajadpur High School
03.2020 - 01.2021