Mehran Arab Khan

As an Assistant Manager in logistics my key role is to ensuring efficient operation of supply chain processes. My responsibilities often span across inventory management, warehousing, transportation and customer service. Key roles and responsibilities typically include:

• Monitor stock levels, oversee restocking, and minimize inventory discrepancies.
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• Ensure organization of warehouse spaces for optimal storage and easy access.
• Oversee safe and efficient loading/unloading of goods.
• Coordinate and schedule deliveries to meet customer deadlines and minimize costs.
• Work with carriers to ensure timely transportation and resolve any delivery issues.
• Track shipments and update relevant stakeholders on status.
• Identify and implement strategies to improve logistical efficiency and reduce costs.
• Analyze processes, collect data, and prepare reports to track performance and efficiency.
• Address and resolve customer inquiries, complaints, and issues related to shipments.
• Maintain open lines of communication with suppliers, vendors, and internal departments.
• Ensure accurate documentation for orders, shipments, and invoices.
• Regularly review and update safety protocols to align with best practices.
• Utilize logistics software to track shipments, manage inventory, and improve transparency.
• Ensure data accuracy within logistics systems for streamlined operations.
• Troubleshoot and resolve system issues or delays.

As Business Development professional I am responsible for identifying new business opportunities, building relationships and expanding company's market presence. My key roles and responsibilities as business development in logistics typically includes:

• Conduct research to identify new markets, customer segments, and trends within logistics industry.
• Managed over 40 calls per day, analyze competitor strategies and identify potential areas for differentiation.
• Use data and insights to target specific industries or geographic areas for expansion.
• Develop and implement strategic plans to meet business growth and revenue targets.
• Work closely with existing clients to understand their evolving needs and identify opportunities for additional services.
• Promote upselling and cross-selling of services, such as warehousing, transportation, and value-added logistics solutions.
• Work closely with operations, logistics, and customer service teams to ensure seamless client onboarding experience.
• Support marketing efforts by helping to shape messaging, collateral, and digital campaigns that promote logistics services.
• Serve as brand ambassador by representing company’s values and expertise in all client interactions.
• Stay informed about changes in logistics industry, including new technologies, regulations, and competitive pressures.
• Proactively seek out knowledge of logistics innovations that can provide competitive advantage.
• Suggest new services or improvements to current offerings based on emerging trends.

As a customer service agent in logistics field my role is to managing inquiries, tracking shipments, and resolving issues. Key responsibilities for this role include:

• Monitor shipment status and proactively update clients on location and estimated delivery time of their shipments.
• Use logistics software to track packages and provide real-time information to customers.
• Notify clients promptly in case of any delays, changes, or issues with their orders.
• Address and resolve customer complaints, including shipment delays, damage, or missing items.
• Coordinate with internal teams (like warehousing, transportation, and operations) to investigate and resolve issues.
• Maintain accurate records of customer interactions, shipment details, and issue resolutions.
• Prepare necessary documents, such as shipping confirmations, invoices, and reports, as needed.
• Gather customer feedback on their experience to identify areas for service improvement.
• Work closely with warehouse, transportation, and inventory teams to ensure timely shipments.
• Communicate customer requirements to relevant teams to meet special requests or service expectations.
• Provide updates to logistics and operations teams about any client-specific needs or concerns.
• Assist clients with unique shipping needs, such as expedited delivery, handling fragile items, or international customs documentation.
• Stay updated on industry regulations and company policies to ensure all services align with best practices.