Summary
Overview
Work History
Education
Skills
Certifications And Clearances
Timeline
Generic

Melody Hawkes

Logistics Officer
Largs Bay

Summary

Highly experienced International Logistics and Client Services professional. Proficient in problem solving complex issues and promoting positive customer experiences. Experienced Quality & Compliance Advisor, also qualified in all aspects of Workplace, Health and Safety. Skilled in the development, review and implementation of policy and procedure using demonstrated research skills. Strong aptitude for obtaining an elevated level of proficiency with all types of software and other systems. Efficiency-driven and organised with collaborative mentality and dedication to service perfection and business goals. Dynamic Logistics Officer with 20 of years managing logistics operations, and tactical levels to estimate resources required for efficient projects. Proven track record of securing impactful resource allocation. Diligent and dedicated to handling numerous duties in ever-changing environments.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Logistics Officer – Import/Export Airfreight & Import Seafreight

Customs Agency Services Pty Ltd
Adelaide, SA
10.2024 - Current
  • Collaborate with key customers to provide full order and shipment management.
  • Co-ordinate Import Air and Sea cargo shipments for key clients.
  • Work with Defence industry, managing highly classified goods under DOD export controls.
  • Mentor junior staff and cover Export Airfreight Manager during regular and extensive leave periods.
  • Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.
  • Managed import/export documentation processes to ensure timely clearance of goods through customs, reducing potential delays or penalties.
  • Ensured compliance with industry regulations by monitoring relevant laws and guidelines, minimizing legal risks associated with international trade practices or hazardous material handling procedures.

Senior Client Services Coordinator

Toll Global Forwarding
05.2022 - 09.2023
  • Client account management ensuring the best possible air and ocean logistics services for import clients.
  • Liaison with internal and external service providers.
  • Quotations and maintenance of Client monthly rates.
  • Processing client reports.
  • Data and document analysis to ensure accuracy for smooth processing of goods through Australian Customs and Quarantine.
  • Sales support with tenders and on boarding of new clients.
  • Supervision of new team members.

Senior Quality & Compliance Advisor

SACARE
11.2019 - 04.2022
  • Company Overview: Broadview, SA
  • WHS Advisor.
  • Incident Management controller.
  • Consult with Disability funding bodies and other stakeholders.
  • Maintain compliance with NDIS Practice Standards.
  • Develop, review and implement policy and procedure.
  • Legislation review.
  • Perform internal audits and coordinate external audits with relevant stakeholders.
  • Advise senior management on Quality and Risk topics based on industry research.
  • COVID Marshall and Epidemic Advisor.
  • Broadview, SA

Purchasing Officer

Lightforce Australia Pty Ltd
04.2018 - 11.2019
  • Company Overview: Hindmarsh, SA
  • General Purchasing duties from domestic and overseas suppliers.
  • Maintain stock levels, safety stock and MOQ's across the business.
  • Maintain Master Data, Vendor records and pricing.
  • Provide analytics and operational assistance to Product Management and Sales teams.
  • Maximise consolidated freight services.
  • Provide SAP training and assistance to all business units.
  • Hindmarsh, SA

Key Account Coordinator

Customs Agency Services
03.2015 - 03.2018
  • Company Overview: Cowandilla, SA
  • Facilitate Import/Export airfreight shipments including AOG (Aircraft on Ground), large aircraft engines and other time critical movements.
  • Provide dedicated Customer Service to key clients.
  • Quotations/Billing.
  • Negotiate rates with overseas freight partners.
  • Assist with tender submissions.
  • Marketing assistance.
  • Provide after-hours support to clients when needed.
  • Cowandilla, SA

Export Sales Administrator

Lightforce Australia Pty Ltd
08.2013 - 03.2015
  • Company Overview: Hindmarsh, SA
  • Customer Service/Support.
  • Order entry.
  • Process Export documents in compliance with Australian and International legislation.
  • Billing.
  • Maintain relationships with local and international transport companies.
  • Instruct and supervise Export Warehouse staff.
  • Create local and international sales reports.
  • Manage SOPs for Sales/Customer service procedures.
  • Process and manage warranty claims.
  • Training of other team members.
  • Hindmarsh, SA

Operations Supervisor

Geodis Wilson Pty Ltd
10.2009 - 08.2013
  • Company Overview: Port Adelaide, SA
  • Manage Import/Export Air and Sea Operations.
  • Order Management for global accounts.
  • Billing and processing supplier invoices.
  • Customer Service/Sales and Quotations.
  • Purchasing of consumables for office and warehouse.
  • Provide support to other staff.
  • First Aid Senior Officer.
  • Fire Warden.
  • Participated as a key user during the implementation of the EDI Enterprise system. This involved attending advanced training sessions, system testing and training of other staff.
  • Port Adelaide, SA

Import/Export Clerk

International Trade Management Pty Ltd
09.2005 - 10.2009
  • Company Overview: Port Adelaide, SA
  • Co-ordinate Import and Export operations.
  • Customer Service.
  • Billing.
  • Attend Customs and Quarantine inspections for required import shipments.
  • Accounts.
  • Port Adelaide, SA

Education

High School Diploma -

Marden Senior College

Certificate IV - Workplace Health & Safey

Fire & Safety
Adelaide, Australia
04.2001 -

Skills

International market development

Procurement procedures

Proficient in EDI & MRP technology

Freight cost negotiation

International shipping operations

Order management

Client support

Time management

Certifications And Clearances

  • Cert IV in Workplace Health and Safety, 2021
  • Dangerous Goods for Airfreight Certification, 2023
  • Advanced Microsoft Excel training, 2018
  • Fire Warden Training, 2021
  • Child Safe Training – Through Their Eyes, 2022
  • NDIS Internal Auditor Training, 2022
  • DHS Disability Clearance, 01/01/23
  • Working With Children Check, 01/01/25

Timeline

Logistics Officer – Import/Export Airfreight & Import Seafreight

Customs Agency Services Pty Ltd
10.2024 - Current

Senior Client Services Coordinator

Toll Global Forwarding
05.2022 - 09.2023

Senior Quality & Compliance Advisor

SACARE
11.2019 - 04.2022

Purchasing Officer

Lightforce Australia Pty Ltd
04.2018 - 11.2019

Key Account Coordinator

Customs Agency Services
03.2015 - 03.2018

Export Sales Administrator

Lightforce Australia Pty Ltd
08.2013 - 03.2015

Operations Supervisor

Geodis Wilson Pty Ltd
10.2009 - 08.2013

Import/Export Clerk

International Trade Management Pty Ltd
09.2005 - 10.2009

Certificate IV - Workplace Health & Safey

Fire & Safety
04.2001 -

High School Diploma -

Marden Senior College

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Melody HawkesLogistics Officer