MELVIN CARPO
Jeddah,Mecca Region
Summary
To serve a large, competitive company in an entry level position requiring academic credential, creativity and initiative. Analytical sales with strong Sales skills. Generates leads and retains customers through concerted multi-channel engagement. Adapts sales strategy based on market and competitor research. Target-driven Salesman with 20 years of successfully growing company profits in Retail. Utilising developed Product or service expertise and persuasive sales techniques to maintain customer loyalty and spending. polished presentation and product demonstration skills to deliver results. Specialises in field sales and territory development.
Overview
22
22
years of professional experience
Work history
Senior Salesman
Jarir Bookstore
Jeddah, Mecca Region
01.2014 - Current
- Processed product returns, ensuring items were clean and resaleable.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Enabled accurate dispatch by verifying shipping information and correct placement in shipping area.
- Resolve shipping issues with customer satisfaction.
- Guaranteed load quality, securing containers with wrapping to prevent damage.
- Ensured efficient inventory control, maintaining accurate records of incoming and outgoing shipments in MAGENTO.
- Maximised shipping efficiencies by promptly and effectively communicating fulfilment errors to customer service team.
Jarir Bookstore
Abu Dhabi
01.2008 - 01.2011
- Reputation for providing excellent customer service resulting in increased sales and improved customer retention
- Consistently generated additional revenues using thorough product knowledge and friendly sales technique to sell I.T products
- Dealing with different people and nationality.
Document Control Clerk
Athena IBM Tower
- Responsible for accomplishing clerical activities assigned and adhering to set productivity and accuracy standard and schedules
- Major function also includes analysis of documents and carries out instructions according to job specification and standards
- Grouping of documents according to pre-defined guidelines/proofreading keyed documents.
Junior Artist
Chowking
- Assist in developing, implementing and evaluating system wide promotional activities
- Assist in implementing and evaluating LSM of outlets
- Coordinating marketing requirements of outlets
- Implements programmed advertising and publicity activities
Administrative Staff
Accent Micro / PC Live
01.2007 - 01.2008
- Provides technical assistance to service
- Help clients install newly purchased software/hardware
- Diagnosing and resolving hardware/software problems or conflicts
Document Analyst
IBM
quezon city, Philippines
01.2004 - 01.2007
- Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
- Major function also includes analysis of documents and carries out instructions according to job specification and standards.
- Grouping of documents according to pre-defined guidelines/proofreading keyed documents.
Marketing Assistant
GOTOKING
Manila, Philippines
01.2001 - 01.2003
- Created innovative social media posts and schedules to drive engagement.
- Produced analytics reports to evaluate campaign performance and customer engagement.
- Applied Adobe Creative Cloud knowledge to develop design assets.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Tracked and scheduled social media posts with Hootsuite platform.
- Maintained complete database of all files, contacts and project materials.
- Planned and executed internal and external launch events.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Asian College of Science and Technology
2000
Skills
- Has adequate skills and knowledge in windows application, computer programming
- Highly knowledgeable in current IT
- document, computer components and peripherals
- A quick learner and an excellent communicator with an ability to perform well in a multi-tasking environment
- Has enough experience in dealing with people of different levels and status, possessing excellent communication and interpersonal skills
- Capable of managing and interacting with people of different nationality
- Customer oriented
- Face-to-face selling
- Upselling expertise
- Exemplary customer service
- Target driven
Languages
English
Upper intermediate
Arabic
Intermediate
Timeline
Senior Salesman
Jarir Bookstore
01.2014 - Current
Jarir Bookstore
Abu Dhabi
01.2008 - 01.2011
Administrative Staff
Accent Micro / PC Live
01.2007 - 01.2008
Document Analyst
IBM
01.2004 - 01.2007
Marketing Assistant
GOTOKING
01.2001 - 01.2003
Document Control Clerk
Athena IBM Tower
Junior Artist
Chowking
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Asian College of Science and Technology
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