Menna allah Mohamed abd elaal
Riyadh,Saudi arabia
Summary
Results-driven professional specializing in customer objection resolution and prioritization. Demonstrates strong analytical skills in problem definition and data collection, leading to informed decision-making. Effective communicator with a talent for building relationships and understanding customer needs. Maintains high productivity levels under pressure, delivering outstanding results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Student supervisor
ITQAN ALTARBIAH SCHOOL
Riyadh, Saudi Arabia
10.2024 - 04.2025
- Created a supportive educational environment that boosted student engagement levels.
- Promoted active participation during class discussions, cultivating critical thinking abilities.
- Worked closely with special education department to facilitate inclusion of all learners.
- Organised extracurricular activities to enhance students' educational experiences.
Student supervisor
Alresala school
Riyadh, Saudi Arabia
12.2023 - 05.2024
- Fostered a positive educational environment to boost student engagement.
- Ensured compliance with school policies to maintain discipline on campus.
- Assisted in developing curriculum tailored to individual learning styles.
- Collaborated with teaching staff to evaluate student performance and formulate improvement strategies.
RECEPTIONIST
MAGRABI HOSPITAL EGYPT
11.2022 - 07.2023
- Streamlined administrative tasks, enhancing office functionality.
- Managed front desk enquiries to boost customer satisfaction.
- Directed visitors and clients to relevant staff for efficient service delivery.
- Maintained accurate logs of visitor entries to uphold security protocols.
DOCTOR ASSISTANT
GLAZE DENTAL CLINIC
12.2019 - 05.2022
- Prepared laboratory samples for analysis, ensuring accurate test results.
- Maintained clean and sterile environment by adhering to infection-control protocols.
- Assisted patients with paperwork to streamline administrative processes.
- Organised examination rooms prior to consultations for optimal workflow.
SALES
BARAKA RETAIL Egypt
04.2019 - 11.2019
- Welcomed customers, showcasing glasses and introducing new arrivals to enhance their experience.
- Provided solutions to customer problems, significantly improving service quality.
- Facilitated customer engagement by addressing needs and presenting relevant products.
- Developed strong relationships with existing customers through regular communication.
Education
Bachelor - computer science and information systems
Higher institute of computers and information technology
EGYPT 12.2013 - 05.2019
Skills
- Customer Objection Handling
- Priority Determination
- Action Planning
- Logical Thinking
- Problem Definition
- Data Collection
- Fact Establishment
- Valid Conclusion Drawing
- Relationship Building
- Customer Needs Identification
- Effective Communication
- Technical Information Communication
- Oral Communication
- Written Communication
- High Work Activity Level
- Performance Under Pressure
Personal Information
- Date of birth: 02/11/95
- Nationality: Egyptian
- Marital status: Married
Custom
- MS Word, Excel & PowerPoint
- Excellent knowledge of Information Technology
- Very good presentation skills
- Strong analytical skills
- Very good negotiation skills
- Solid communication skills
- Self-managed and motivated
Languages
English
Beginner
Timeline
Student supervisor
ITQAN ALTARBIAH SCHOOL
10.2024 - 04.2025
Student supervisor
Alresala school
12.2023 - 05.2024
RECEPTIONIST
MAGRABI HOSPITAL EGYPT
11.2022 - 07.2023
DOCTOR ASSISTANT
GLAZE DENTAL CLINIC
12.2019 - 05.2022
SALES
BARAKA RETAIL Egypt
04.2019 - 11.2019
Bachelor - computer science and information systems
Higher institute of computers and information technology
12.2013 - 05.2019
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