MERAJ AHMED NILOY
Al Ula,Madinah,Saudi Arabia
Summary
Seasoned head bartender,head waiter offering 5 years of experience in fine dining hospitality service. Specialising in sales, marketing,customer service,mixology,bartending,leadership and inventory controls.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Head bartender
Phoenix Entertainment
Al Ula,Madinah, Saudi Arabia
08.2023 - Current
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured non alcoholic wine, beer and non-alcoholic beverages within target service timeframes.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Kept product shelf-life records to decrease losses from expiry.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Bartender
Phoenix Entertainment
Riyadh,Jeddah, Saudi Arabia
12.2021 - 07.2023
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Kept product shelf-life records to decrease losses from expiry.
- Supported serving staff with fast, accurate beverage preparation.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Maintained ready supply of counter-top snacks for guests.
- Collected, washed and put away glassware between guests.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Kept bar service areas stocked with tea, coffee and espresso.
- Built and maintained displays of spirits, enticing guests to make purchases.
Food and beverage checker
Panda
Riyadh, Riyadh Region
02.2021 - 11.2021
- To manage the flow of food and beverage to ensure smooth service
- To acquire in-depth knowledge of food menu
- To ensure consistency in quality and presentations of all food served
- Ensure that the dish, accompanying sauces/condiments and proper cutlery are correct before passing on dishes to servers/food runners
- To ensure proper care and maintenance of equipment
- To ensure all hygiene requirements are adhered
- To carry out other ad-hoc duties as and when assigned by superior
Head waiter
Grandiose Restaurant Group
Dhaka, Bangladesh
01.2020 - 01.2021
- Delivered quality service by providing warm and welcoming environment.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Organised seating for groups and guests with special needs.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Maximised covers by monitoring dining room for seating availability.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Managed new and existing reservations using computer software or applications.
- Followed checklists for shift start and end to help with smooth transitions.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Tracked tables throughout meals to identify further sales opportunities.
Waiter
Element Restaurant Group
Dhaka, Bangladesh
01.2018 - 12.2019
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Managed timing standards in food deliveries to minimise delays.
Brand representative
British Tobacco
Narayanganj,Dhaka, Bangladesh
02.2015 - 10.2018
- Wrote media alerts and developed social media campaigns to promote Product.
- Communicated product value, quality and style to educate and entice potential customers.
- Organised and stocked merchandise to keep necessary levels for sales demand.
- Crafted and implemented plans and content for social media posts to reach different targets.
- Segmented markets for customer-focused value propositions and messaging.
- Liaised with management teams in developing marketing strategies and plans.
- Gathered customer insight data to inform product development and marketing content.
- Collaborated with team to align and leverage tools and technologies.
- Implemented strategies to engage and attract customers, increasing brand engagement and sales.
Salesmen
Fortune Bangladesh
Narayanganj,Dhaka
12.2013 - 01.2015
- Providing customers with product knowledge regarding styles and materials used in various models of shoes
- Laying out shoes on shelves or tables according to size or style type
- Recommending styles and brands based on the customer's preferences and needs
- Explaining how to care for shoes to ensure that they last a long time
- Providing information about new products or promotions to existing customers
- Suggesting new styles that may be popular with customers based on their preferences
- Helping customers choose the right pair of shoes for their needs such as for work or for leisure activities
- Demonstrating how to walk in different styles of shoes to help customers determine which pair will be most comfortable
- Selling accessories such as socks, and insoles to customers who purchase shoes from the store
Education
High School Diploma - Economics
B.M UNION HIGH SCHOOL
Narayanganj,Dhaka 01.2008 - 12.2012
Higher secondary certificate - Accounting
Kodom Rosul govt college and university
Narayanganj,Dhaka 03.2013 - 07.2016
Skills
- Food service
- Organised and reliable
- Strong communication
- Marketing and sales experience
- Suggestive selling
- Cocktail list development
- Bar cleaning and maintenance
- Safe serving knowledge
- Employee training
- Outstanding customer service
- Inventory control
- Mixology
- Customer retention
- Margin control
- Hospitality expertise
- Recipe development
- Floor staff management
- Expert multitasker
Languages
English
Upper intermediate
Arabic
Elementary
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- International Association of Administrative Professionals
hobbies
My one of biggest hobbie is learning. Because learning is the process of acquiring new understanding, knowledge, behaviors, skills, values, attitudes, and preferences.The ability to learn is possessed by humans, animals, and some machines; there is also evidence for some kind of learning in certain plants.Some learning is immediate, induced by a single event , but much skill and knowledge accumulate from repeated experiences. The changes induced by learning often last a lifetime, and it is hard to distinguish learned material that seems to be "lost" from that which cannot be retrieved.
Timeline
Head bartender
Phoenix Entertainment
08.2023 - Current
Bartender
Phoenix Entertainment
12.2021 - 07.2023
Food and beverage checker
Panda
02.2021 - 11.2021
Head waiter
Grandiose Restaurant Group
01.2020 - 01.2021
Waiter
Element Restaurant Group
01.2018 - 12.2019
Brand representative
British Tobacco
02.2015 - 10.2018
Salesmen
Fortune Bangladesh
12.2013 - 01.2015
Higher secondary certificate - Accounting
Kodom Rosul govt college and university
03.2013 - 07.2016
High School Diploma - Economics
B.M UNION HIGH SCHOOL
01.2008 - 12.2012
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