MERGHANI ELFAKI MOHAMED AHMED

- Help desk

- Solve point of sale problems
- Supervising the updatesandservers

- Updating items in all markets,warehouses andcorners

- Follow up journal closing to branches and

solve close problems
- Track and control all programs an

applications

- Monitor backups and troubleshoot issues

- Help desk
- Solve point of sale problems
- Supervising the updates and servers
- Updating items in all markets,warehouses and corners
- Follow up journal closing to branches and solve close problems
- Track and control all programs and applications
- Monitor backups and troubleshoot issues
- Troubleshot and resolved all arising technical issues related to systems.
- Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
- Tested systems regularly, troubleshooting and remedying issues to limit operational disruption.

- Application and software support.

- Maintenance of devices and networks

- Managing training programs.

- Participate in developing.

- Management plans

- Preparing smart Reports

- design Program.

- Supervising websites, following up on updates and

solving problems

- Recruited and developed high-performing teams, with focus on talent retention.

- Provided technical support on maintenance, safety and management * - Supported management decision-making with expert-level technical guidance.
- Advised and supported construction and project teams, resolving site issues and technical queries promptly.
- Supported customer audits and capitalized on insights through strategic technical planning.
- Delivered technical support, achieving swift issue resolution
- Provided analytical support to manage across diverse projects.
- Interfaced with business analysts, developers and technical support to determine the best requirement specifications.

- Application and software support

- Maintenance of devices and networks

- Managing training programs

- Participate in developing

- Management plans

- Preparing smart Reports

- Program design

- Supervising websites, following up on updates and

solving problems

• - Systems Analysis
  - Software Design and Development
  - Support for Applications and program
  - Develop and implement plans
  - Supervising websites, following up on updates and
  solving problems
  - Design and supervision of all Odoo systems
  - Consultant for enterprise management systems(Odoo)
  - Learned multiple coding languages and development frameworks to serve needs of changing development program.
  - Created and documented maintenance procedures for developed software.
  - Supported design and development phases with technical guidance on new features and improvements.
  - Identified technical issues according to design requirements and tested solutions.
  - Responded to system faults quickly to minimise disruption to customer experiences.
  - Evaluated existing software to highlight functionality successes and opportunities.
  - Oversaw programming and quality assurance functions for software team.
  - Reacted to technical support requests quickly, resolving issues within target timeframes.
  - Documented standard development procedures and trained new personnel on requirements.
  - Monitored emerging technologies and trends to innovate software - development opportunities.
  - Engaged clients to understand software design requirements and advise on best-fit options.
  - Created innovative, responsive software solution portfolios in collaboration with designers and customers.
  - Maintained project momentum by providing detailed progress reports and milestone updates to key stakeholders.
  - Trained teams on new software programmes to limit operational disruption.