Mervat Jannah

Collection of violation debts and coordination between the university administration and the Traffic Department

An expert in issuing identification cards for university employees, including students and employees

• Reported suspicious activities and persons to law enforcement for appropriate incident management.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Observed central alarm systems for fire, intrusion, and safety alarm activation, promptly responding to emergencies.
• De-escalated threatening behaviour with afirm and commanding presence.

• Consistently complied with company policies and government regulations.
• Developed standard operating procedures.
• Proactively identified and solved complex strategy problems that impact sales management and business direction.
• Optimised staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.

• Advised managers on employee policy implementation, applying expertise in employment laws and regulations.
• Supported HR Managers in developing performance management procedures, increasing operational productivity.
• Worked with department managers to implement best practice strategies for employees.
• Liaised with recruitment agencies to source quality candidates.

• Collected customer and market feedback and reported information to company leadership.
• Increased year-on-year sales by 60%, implementing strategic business growth and retention initiatives.
• Mentored and trained staff to drive productive goal setting and field sales objectives achievement.
• Negotiated best-possible pricing with distributors and customers to optimise company cost savings.