Summary
Work History
Education
Skills
Languages
Timeline
Generic

Meryam Anajjar

Jeddah

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

Istanbul Tours Service
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Manager

Bon Plan Turkey
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Organizer

Saudi Women Football League
  • Liaise with clients to identify their needs and to ensure customers satisfaction.
  • Ensure compliance with isurance, legal, health and safety obligations.
  • Proactively handle any arising issues and troubleshot any emerging problems on the eveent day.

Promoter

Hajj Expo
  • Boosted product sales by demonstrating service features and benefits during promotional events.
  • Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
  • Developed strong relationships with potential customers for improved brand awareness and loyalty.
  • Liaised between clients and internal teams to address any questions or concerns, ensuring smooth operation of promotions.

Promoter

Formula E
  • Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
  • Promoted a porsche electric car
  • Scheduled appointments with potential customers for product trial.

Education

High School Diploma -

Arc De Triomphe
Jeddah, Saudi Arabia

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • Communication
  • Problem solving

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Spanish
Beginner (A1)

Timeline

Customer Service Representative

Istanbul Tours Service

Customer Service Manager

Bon Plan Turkey

Organizer

Saudi Women Football League

Promoter

Hajj Expo

Promoter

Formula E

High School Diploma -

Arc De Triomphe

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Meryam Anajjar