Mery Rose Fernandez
Riyadh,Riyadh Region
Summary
Hospitality professional with extensive expertise in food service and customer relations, demonstrating strong interpersonal proficiency and empathy towards customers. Skilled in beverage serving, table service, and the use of coffee machines, ensuring smooth efficiency and high energy levels even during busy times. Proficient in complaint management, handling guest requests, and maintaining a hospitality mindset with adaptability in tasks. Knowledgeable in health and safety regulations, allergen awareness, and quality control assessment to ensure optimal food safety standards. Career goal includes advancing within the hospitality industry to further enhance operational excellence and guest satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Service crew member
Olayan Food Company
Riyadh, Riyadh Region
2024.07 - Current
- Took orders accurately, reducing errors and wastage significantly.
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Maintained orderliness of work area, promoting a safe environment.
- Ensured timely food delivery to enhance dining experience.
- Resolved customer complaints promptly, fostering good relations and loyalty.
- Prepared meals, ensuring high-quality taste and presentation.
- Improved restaurant cleanliness for an inviting atmosphere.
- Participated in regular training sessions to improve skills and service quality.
- Assisted in inventory management for efficient stock control.
- Handled cash transactions, maintaining accurate records daily.
- Minimised waste with careful food preparation and storage.
- Promoted customer satisfaction by delivering excellent service.
- Upheld restaurant standards with thorough cleaning routines daily.
- Facilitated smooth operations by assisting in kitchen duties when required.
- Conducted regular equipment maintenance checks to ensure operational efficiency.
- Trained new staff members on company policies and procedures, enhancing team performance.
- Delivered prompt service for enhanced customer satisfaction rate.
- Provided knowledge and guidance to colleagues to maximise team productivity.
- Collected payments, provided accurate change and printed receipts for customers.
Education
Bachelor of Science in Hospitality Management - Hospitality Management
North Eastern Mindanao State University
Philippines 2020.10 - 2024.06
Skills
- Interpersonal proficiency
- Empathy towards customers
- Beverage serving
- Resilience in busy times
- Food storage organisation
- Use of coffee machines
- High energy level
- Stress resilience
- Food server certification
- Table service expertise
- Smooth efficiency
- Personal organisation
- Complaint management
- Handling guest requests
- Hospitality understanding
- Adaptability in tasks
- Housekeeping terminology
- Room setup knowledge
- Hospitality mindset
- POS systems operation
- Food display setup
- Packaging efficiency
- Pastry decoration
- Quality control assessment
- Temperature control expertise
- Knowledge of food pairings
- Allergen awareness
- Health and Safety regulations
Languages
English
Native
Certification
Gust Service Workshop
Basic Food Hygiene
Food Safety
Timeline
Service crew member
Olayan Food Company
2024.07 - Current
Bachelor of Science in Hospitality Management - Hospitality Management
North Eastern Mindanao State University
2020.10 - 2024.06