Merza Alkhunaizi
Service Manager
Khobar
Summary
Innovative Field Service Manager with 8-year of experience in Customer service industry 4 out of which were in managerial position. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent leadership skills.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Field Service Manager
SAUDI XEROX
Khobar
04.2019 - Current
- Leading & Overseeing Eastern region Customer Service Operations department.
- Led team of up to 13 service engineers, technicians, & system analyst in field activities.
- Reduced Response time by 40% in my first year in position and maintained this reduction in following years.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed & Negotiated Contract rates with customers in order to reduce red accounts.
Field Service Engineer
SAUDI XEROX
Khobar
01.2016 - 04.2019
- Installed and repaired Xerox equipment on clients' premises.
- Achieved 13 Weighted Job per day across function and covered OSG product portfolio training within two years.
- Maintained tools and equipment, parts inventory and library of machine manuals.
Electrical Engineer
Al Meer Saudi Technical Services
Khobar
03.2015 - 12.2015
- Site Survey & Reviewing engineering deliverables and initiate appropriate corrective actions
- Coordinating with Engineering office for proposed changes & comments on design from proponent and construction team.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications
- Developed engineering documentation detailing system requirements and diagnostic procedures
Education
Master of Engineering - Engineering Management
King Fahad University of Petroleum And Minerals
Dhahran, Saudi Arabia 09.2018 - 12.2022
Bachelor of Science - Electrical Engineering
King Fahad University of Petroleum And Minerals
Dhahran, Saudi Arabia 09.2009 - 01.2015
Skills
Leadership
Microsoft Powerpoint
Microsoft Excel
Conflicts Resolution
Managing service operations
Strategic planning
Negotiation
Sales and marketing
Self-Motivated
Contract Management
Customer billing management
Operation optimization
Additional Information
- Selected to be enrolled into Olayan management development program from 02/2021 to 11/2021, where I had intensive management training, led a Group-wide project, and graduated with an excellent record +85% score.
- Achieved STAR Award for year 2020 due to extra effort to collect +1 Million bad debt from a strategic customer.
- Certificate of Achievement in recognition for exceptional effort & outstanding performance in Q1, 2018 as Field Service Engineer mainly do the leading of service technicians & riggers during the delivery for a new mega deal,
Timeline
Field Service Manager
SAUDI XEROX
04.2019 - Current
Master of Engineering - Engineering Management
King Fahad University of Petroleum And Minerals
09.2018 - 12.2022
Field Service Engineer
SAUDI XEROX
01.2016 - 04.2019
Electrical Engineer
Al Meer Saudi Technical Services
03.2015 - 12.2015
Bachelor of Science - Electrical Engineering
King Fahad University of Petroleum And Minerals
09.2009 - 01.2015