Meshal Algabab

Monitored and evaluated employee calls to uphold quality standards.
Compiled weekly reports on call volumes and quality trends for analysis.
Provided structured feedback based on call performance to drive improvement.
Identified areas for enhancement to support service quality initiatives.

Managed customer complaints and inquiries regarding Ejar platform, ensuring resolution and satisfaction.
Provided guidance on leasing processes and system usage to enhance customer experience.
Collaborated directly with clients to promptly resolve issues and uphold service quality standards.

• Managed and resolved technical issues related to the Ejar platform by liaising directly with developers to identify, report, and track problem resolutions.
• Conducted thorough testing of new services and platform updates prior to deployment to ensure functionality and quality standards.
• Collaborated with cross-functional teams to enhance system performance and user experience.

Owner

Founded and currently manage a property management company specializing in commercial real estate. Oversee daily operations including tenant relations, lease administration, maintenance coordination, and financial reporting. Develop strategies to maximize property value and ensure tenant satisfaction. Lead negotiations and manage contracts to optimize portfolio performance.

Managed commercial lease contract oversight by receiving leasing requests from leasing department, preparing and issuing contracts, and registering them via company’s specialised system.

Reviewed and verified leasing contracts for accuracy and compliance with company policies.
Oversaw operational agreements and lease documentation to ensure consistency and mitigate risks.
Collaborated with legal and leasing teams to resolve contract-related issues efficiently.