Meshal Alotaibi
Riyadh
Summary
- Proven leader in business development and technology innovation, notably at stc, where I spearheaded strategies that significantly enhanced customer experiences and Business Development to drove technological advancements.
- Expert in Business Development and Tech and adept at fostering team collaboration, my approach has consistently resulted in substantial growth and efficiency improvements.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Lead
Stc
11.2021 - Current
- Develop and implement a comprehensive business development strategy aligned with the organization's goals and objectives.
- Conduct market research to identify emerging trends, competitive landscapes, and customer needs.
- Track and prioritize leads, nurture relationships, and follow up on opportunities to drive sales and revenue growth of smart cities vertical.
- Identify and pursue strategic partnerships, alliances, and collaborations with other organizations to expand market reach.
- Prepare and present proposals, pitches, and presentations to prospective clients or partners.
- Developed business pipeline using cold and warm techniques.
- Engaged with customers to build business relationships.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Organized focus groups to design best marketing strategy for product offerings.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Maintained expert-level knowledge of product management solutions.
- Leveraged engineering and product management expertise to drive future technical project direction.
- Worked with sales, marketing and product management teams to promote and bring innovation to organization.
- Build high level solution for emerging technologies that server the client needs.
- Build and Deign many value proposition related to digital enablement solutions for the smart cities and emerging technology filed.
- Review different sales proposals.
Senior Technology Alliances & Partnerships Analyst
Stc
10.2021 - 10.2022
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Implemented and updated application modules under the direction of Senior Software Developers.
- Develop the organization's tech capabilities for emerging technologies and innovation.
- Define the execution plan for the projects.
- Develop new uses case using the emerging technology.
- Enable and support the IT & business with new capability by architect new solution.
- Support client, stakeholders and services development teams in different phases of the project.
- Gathering the requirements from the stakeholders and understand the business needs.
- Leading the implementation of new technology services.
- Initiate, develop, and maintain long-term relationships with other organizations.
- Working closely with business and IT for implementation& execution.
- Build out new Tech capabilities, and develop plans to enhance the Tech process.
- Explore technology opportunities through targeted experimentation & testing.
- Work with external service partners to identify, prototype and test new product and services.
- Create plans for new opportunities that support the business.
- Oversees and directs the technology change management and adaptation.
Customer Experience and System Analyst
Stc
09.2018 - 09.2021
- I was part of TIP Member program.
- Identify and implement ways to improve customer experience
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Collaborated to find ways to improve customer experience and increase sales.
- Developed and enhanced value of survey automation and dashboards, promoting user adoption and improving customer experience to resolve their inquiries.
- Collaborated with customer service teams to assist comprehensive customer experience design.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Assisted store manager and associates in branch layout and customer experience design.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Design and write many business system enhancement requests and different business rules and requirement for B2C systems as (CRM,NW Mgt,Sales Mgt, OneView systems).
- managing system enhancement requests involves identifying, documenting, and prioritizing improvements to internal and external systems to ensure they meet evolving business needs and enhance user experiences.
- Used predictive modeling to increase and optimize customer experiences and revenue.
IT Support Specialist
Arizona State
06.2017 - 06.2018
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
Education
Software Engineering And Project Management - Software Engineering And Project Management
Massachusetts Institute of Technology
Cambridge, MassachusettsOracle Cloud Infrastructure Foundations -
Oracle
Sales And Marketing - Sales And Marketing
Stc
Associate of Science - Credential of Readiness (CORe)
Harvard Business School
Boston, Massachusetts04.2024
Certificate - Financial Accounting
Harvard Business School
Boston, Massachusetts04.2024
Certificate of Business Analytics - Business Analytics
Harvard Business School
Boston, Massachusetts04.2024
Certificate of Economics - Economics For Managers
Harvard Business School
Boston, Massachusetts04.2024
Certificate of Software Engineering - Software Engineering And Full Stack
The University of Arizona
Tucson, Arizona02.2021
Bachelor of Science - Bachelor of Science in Information System
Northern Arizona University
Flagstaff, Arizona 05.2017
Associate of Science - Certificate of Enterprise Assurance
Northern Arizona University
Flagstaff, Arizona05.2016
Skills
- Supervision and leadership
- Competitive Analysis
- Team Mentoring
- Business process improvement
- CRM Software & Customer Relationship Management
- Project Management
- Lead Generation & Industry Trends
- Product expertise & Product Knowledge
- Multitasking & Team Management
- Written Communication & Verbal Communication
- Cloud Architecture Design
- Containerization Technologies & Virtualization Technologies
- Decision-Making & Analytical Skills and Analytical Thinking
- Object-Oriented Programming
- Systems Analysis
- Product Development
- Project management
- Excellent Communication & Interpersonal Communication
- Attention to Detail & Organizational Skills
- Problem-solving aptitude & Team Collaboration
- API Integration
- Emerging markets
- Engineering technologies
- Web Technologies: AngularJS, jQuery, Bootstrap
- Web technologies and services
- AI & Machine Learning
- Data Analytics & Data Mining
- Data Visualization & Data Aggregation Processes
- Data repositories & Statistical Analysis
- Data programming & business intelligence tools
- Sales and account management
Certification
Business Development
AI and machine learning
Software engineering
Database engineering
Cloud and databases
Business analytics and intelligence
Account Management
Timeline
Business Development Lead
Stc
11.2021 - Current
Senior Technology Alliances & Partnerships Analyst
Stc
10.2021 - 10.2022
Customer Experience and System Analyst
Stc
09.2018 - 09.2021
IT Support Specialist
Arizona State
06.2017 - 06.2018
Software Engineering And Project Management - Software Engineering And Project Management
Massachusetts Institute of Technology
Oracle Cloud Infrastructure Foundations -
Oracle
Sales And Marketing - Sales And Marketing
Stc
Associate of Science - Credential of Readiness (CORe)
Harvard Business School
Certificate - Financial Accounting
Harvard Business School
Certificate of Business Analytics - Business Analytics
Harvard Business School
Certificate of Economics - Economics For Managers
Harvard Business School
Certificate of Software Engineering - Software Engineering And Full Stack
The University of Arizona
Bachelor of Science - Bachelor of Science in Information System
Northern Arizona University
Associate of Science - Certificate of Enterprise Assurance
Northern Arizona University
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