Hardworking leadre brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
8
8
years of professional experience
Work history
Limo Operations Lead
Samara Company (Sixt)
Khobar, Eastern Province
2024.10 - 2025.11
- Leading limousine operations and ensuring high-quality service delivery.
- Coordinating drivers, schedules, and client requests efficiently.
- Maintaining communication with clients and management to ensure satisfaction.
Customer Service Representative
Gulf CX – NEOM Hospital Call Center
Khobar, Eastern Province
2023.08 - 2024.09
- Handled patient inquiries and appointment scheduling through call center systems.
- Ensured professional communication and customer satisfaction.
- Maintained accurate data records and reporting.
Production Coordinator
Media Craft
Khobar, Eastern Province
2022.07 - 2023.07
- Coordinated project timelines and team activities for media productions.
- Supported the creative and technical teams to meet deadlines and quality standards.
- Managed logistics and vendor communications.
Assistant Restaurant Manager
Zoe - Samaa Company
Riyadh
2021.04 - 2021.11
- Supervised daily restaurant operations and managed staff schedules.
- Ensured excellent customer service and operational standards.
- Monitored inventory and handled supplier coordination.
Supervisor
Alajwaa Company
Khobar, Eastern Province
2019.09 - 2020.04
- Oversaw team performance and workflow efficiency.
- Provided training and feedback to improve productivity and service.
- Ensured compliance with company policies and safety procedures.
Store Manager
Alhaddad Company
Riyadh
2017.08 - 2019.01
- Managed store operations, sales targets, and staff performance.
- Enhanced customer satisfaction through effective communication and service.
- Controlled inventory, cash flow, and daily reports.
Education
High School Certificate -
Diploma - Administrative Sciences
Skills
- Leadership & Team Management
- Customer Service & Communication
- Administrative Knowledge
- Logistical Planning
- Microsoft Office
- Problem Solving
- Employee Supervision
LANGUAGES
Arabic: Native
English: Excellent
COURSES
- Introduction to Entrepreneurship
- Mathematical Formulas for Data Analysis
- Strategic Planning for Organizations
- Foundations of Organizational Structure in the Government Sector
Service Delivery Operations Team Lead (Risk/Fraud) at Accenture (Meta Contract)Service Delivery Operations Team Lead (Risk/Fraud) at Accenture (Meta Contract)