Meshari AlMoamar
Riyadh,Saudi Arabia
Summary
Strategic Communications Senior Manager with extensive experience at Al Rajhi Bank. Expert in enhancing customer experience, internal communications, and governance. Proven track record in CRM administration and project management, focused on delivering compliant, high-impact strategies that drive operational excellence and stakeholder collaboration.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Communication Senior Manager
Alrajhi Bank
Riyadh, Saudi Arabia
2023.11 - 2026.04
- Review and approve internal communication materials (circulars, SMS) for clarity, accuracy, and alignment with brand positioning.
- Develop and implement communication strategies to enhance customer loyalty, brand awareness, and satisfaction.
- Prepare and share media activity reports with stakeholders and management.
- Address communication-related issues promptly and efficiently.
- Publish marketing communications (new products, promotions, system updates, etc.) to relevant teams.
- Administer and oversee CRM, IVR, and Knowledge Base systems, ensuring all updates and projects improve customer experience.
- Lead CRM and IVR system enhancements to optimize user experience.
- Customer Experience Department
Manager of Voice of Customer
Alrajhi Bank
Riyadh, Saudi Arabia
2023.04 - 2023.10
- Developed VoC reports, analyzed feedback, and improved NPS scores.
- Led stakeholder sessions to enhance customer experience and service quality.
- Conducted research to identify customer needs and experience gaps.
- Managed escalations, collaborated on resolutions, and drove process improvements.
- Established dashboards to track NPS and key customer metrics.
- Reviewed and approved VoC surveys for alignment with business objectives.
- Customer Experience Department
GRC Manager and Excellence
Alrajhi Bank
Riyadh, Saudi Arabia
2021.11 - 2023.04
- Developed job structures, governance frameworks, and ensured policy compliance.
- Reviewed and approved customer communications while monitoring regulatory changes.
- Assessed risk, conducted audits, and ensured compliance readiness.
- Led training programs and strengthened stakeholder collaboration for continuous improvement.
- Customer Experience Department
Manager Exception Monitoring, Control & GRC
Alrajhi Bank
Riyadh, Saudi Arabia
2020.07 - 2021.11
- Monitored overdraft accounts and AML transactions, escalating suspicious activity.
- Conducted root cause analysis for overdrawn accounts and ensured policy adherence.
- Prepared management reports on exception monitoring and control.
- Led policy development, audit support, incident response, and risk reporting.
- Conducted training to enhance compliance awareness and operational excellence.
- Operational Excellence Department
Senior Supervisor Product Control
Alrajhi Bank
Riyadh, Saudi Arabia
2017.04 - 2020.07
- Control all bank products including retail banking and corporate banking by analyzing gaps.
- Control the manual entries by matching with FAH report.
- Work closely with retail banking and corporate banking groups to fix products issues.
- Analyze the new banking products before lunching.
- Establish control report for bank products.
- Operational Excellence Department
Supervisor Operations support
Alrajhi Bank
Riyadh, Saudi Arabia
2013.05 - 2017.04
- Handling SAMA and customer care requests.
- Check and approve all manual entries.
- Ensure errors aren’t occurring and SLAs are being met.
- Handle all approvals including maker and checkers.
- Ensure all requests are comply to Alrajhi Bank policy and procedure before proceeding with it.
- Prepare report for direct manager.
- Operational Excellence Department
Senior Officer, Customer Information File (CIF)
Alrajhi Bank
Riyadh, Saudi Arabia
2010.04 - 2013.05
- Managed workflow and backlog of account opening applications, ensuring KPI achievement.
- Monitored performance metrics and adjusted plans to maintain targets.
- Ensured compliance with regulatory guidelines and internal policies.
- Conducted quality checks and provided performance reports to senior management.
- Banking Operations Department
Officer, Quality control
Aljazira Capital
Riyadh, Saudi Arabia
2005.10 - 2010.03
- Review daily deal processed through local share department brokers to make sure the dealers are following the company procedure and CMA regulations.
- Take samples from high volume VIP customers transaction to make sure the dealers are following the company procedure and CMA regulations.
- Daily check on recording devices to make sure they are working well.
- Local Share Department
Education
Bachelor Degree - Business Administration
King Faisal University
Riyadh, Saudi Arabia 2011.09 - 2016.01
Diploma - Banking
Institute of Public Administration
Riyadh, Saudi Arabia 2003.09 - 2005.08
Skills
- Adaptability
- Coaching & Mentoring
- Team Leadership
- Data Visualization
- CRM Systems Managements
- Process Improvement
- Problem Solving
Certification
- CME-1(certificate of money exchange-1)
- Anti – Money laundering compliance & concept “Know your Customer”
- Operational Risk Management
- Presentation skills
- Six sigma black belt
- First Line Manager Development Program
- Professional Presentation skills
- Project Management Fundamental
- Business Impact Analysis & Risk Assessment Workshop
- Project Management professional
References
References will be provided upon request.
General Information
- Name: Meshari AlMoamar
- Nationality: Saudi Arabian
- Mobile: 0500844732 Email: m.almammar@gmail.com
Languages
English
Advanced
Timeline
Communication Senior Manager
Alrajhi Bank
2023.11 - 2026.04
Manager of Voice of Customer
Alrajhi Bank
2023.04 - 2023.10
GRC Manager and Excellence
Alrajhi Bank
2021.11 - 2023.04
Manager Exception Monitoring, Control & GRC
Alrajhi Bank
2020.07 - 2021.11
Senior Supervisor Product Control
Alrajhi Bank
2017.04 - 2020.07
Supervisor Operations support
Alrajhi Bank
2013.05 - 2017.04
Bachelor Degree - Business Administration
King Faisal University
2011.09 - 2016.01
Senior Officer, Customer Information File (CIF)
Alrajhi Bank
2010.04 - 2013.05
Officer, Quality control
Aljazira Capital
2005.10 - 2010.03
Diploma - Banking
Institute of Public Administration
2003.09 - 2005.08