MESHARI ALYAHYA
Riyadh
Summary
Proactive and customer-oriented professional with over 10 years of experience in the banking industry. Continuously seeks opportunities to acquire new skills, assume additional responsibilities, and foster professional growth. Committed to delivering exceptional service and building strong relationships with clients. Adept at identifying and addressing customer needs, while consistently achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service & Sales
Bank Albilad
01.2021 - 01.2024
- Seizing opportunities to sell the bank's products to customers and directing them to the source of receiving the required service
- Establishing communication with other departments within the bank to reduce customer inquiries
Head Teller
Bank Albilad
01.2014 - 01.2021
- Seizing opportunities to sell the bank's products to customers and directing them to the source of receiving the required service
- To communicate with all employees in the branch and other branches of the bank and support and control departments
- To meet the needs of customers by ensuring high quality of service within the limits of the powers granted
- To demonstrate cooperation, commitment, teamwork and assistance to other employees
- Discipline - flexibility and compliance when assigned any tasks immediately upon need
- Maintaining customer documents / files and sorting them according to the policies and procedures followed in the bank
- Monitoring checkbooks and debit or credit cards in custody
- Preparing ATMs
- Issuing checks
Sales Representative
Al Naghi Company
01.2013 - 01.2014
- Communicating the benefits of a company's products to increase sales, a sales representative acts as an intermediary between a company and its customers, undertaking a range of tasks including informing and educating potential customers about products, as well as providing support and assistance to existing customers about products and services
- Skills typically required include interpersonal skills and the ability to communicate effectively
Education
Diploma of Higher Education - Accounting
Technical College
Riyadh01.2014
Office programs course - undefined
Satellite Institute
01.2014
Skills
- Using Computer
- Flexibility
- Team Work
- Sense of responsibility
- Attention to details
- Creative problem solving
- Complaint handling
- Excel proficiency
- Sales expertise
- Written and verbal communication skills
- Professional demeanour
Languages
English
Arabic
Link
https://linksshortcut.com/trg
Hobbies and Interests
- Music
- Travelling
Additional Information
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Awards
- Problems I identified and solved
- Ideas or innovations you introduced
- Procedures or systems you developed, implemented, or optimized
- Industry awards you won (Best Digital Marketing Campaign Award)
- Work-related awards I won; Sales of The Month 3 times
Timeline
Customer Service & Sales
Bank Albilad
01.2021 - 01.2024
Head Teller
Bank Albilad
01.2014 - 01.2021
Sales Representative
Al Naghi Company
01.2013 - 01.2014
Office programs course - undefined
Satellite Institute
Diploma of Higher Education - Accounting
Technical College
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