Hi, I’m
Meshari Mohammed
0532042148
Jeddah,Saudi Arabia
Summary
Accomplished hospitality professional with extensive expertise in hotel operations and front desk administration. Demonstrates proficiency in reservation systems, room allocation, and night auditing, ensuring seamless check-in and check-out processes. Adept at maintaining cleanliness standards and coordinating facilities maintenance to enhance guest satisfaction. Bilingual capabilities facilitate effective communication with diverse clientele, while service quality assurance and customer focus drive exceptional guest relations. Committed to continuous improvement through employee training and time management strategies, aiming to elevate service excellence within the hospitality industry.
Dedicated and adaptable professional with talent for customer service and team leadership. Possesses strong communication skills and ability to resolve conflicts efficiently. Ready to enhance guest experiences and drive operational excellence in [Desired Position] role.
Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.
Overview
3
years of professional experience
1
Certification
Work history
Seafront Luxury SuitesJeddah
Front office supervisor
01.2025 - 11.2025
Job overview
- Managed front desk operations ensuring smooth check-in and check-out processes for guests.
- Trained and mentored new staff members on customer service standards and operational procedures.
- Coordinated room assignments and special requests to enhance guest satisfaction and experience.
- Resolved guest complaints and issues swiftly to maintain high levels of service and hospitality.
- Overseen daily cash handling procedures ensuring accuracy and adherence to financial policies.
- Collaborated with housekeeping and maintenance teams to uphold property standards and guest comfort.
- Trained new employees to ensure adherence to hotel standards and practices.
- Maintained cleanliness standards at the front desk, promoting professional image of the establishment.
- Monitored daily hotel operations, ensuring top quality service provision.
- Addressed guest queries promptly, enhancing overall guest experience.
- Resolved conflicts amongst team members, fostering a harmonious work environment.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Coordinated room assignments for optimal utilisation of resources.
- Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
- Processed guest payments, including vouchers and online payments with [Number]% accuracy.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
Seafront Luxury Suites Jeddah
Night manager
07.2024 - 12.2024
Job overview
- Managed nightly operations to ensure high standards of guest service and satisfaction.
- Coordinated with housekeeping and maintenance teams to maintain exceptional property conditions.
- Supervised front desk staff to facilitate smooth check-in and check-out processes for guests.
- Resolved guest complaints promptly to enhance overall experience and maintain brand reputation.
- Monitored financial transactions and accuracy of billing to uphold revenue integrity.
- Conducted nightly audits to assess operational performance and identify areas for improvement.
- Handled complaints professionally turning dissatisfied customers into loyal patrons through excellent problem-solving skills.
- Trained new employees on hotel procedures enhancing productivity levels within the night shift team.
- Handled financial transactions for accuracy in end-of-day reporting to ensure a seamless transition to day shift.
- Upheld company policies whilst dealing with any disturbances or issues that arose during the night shift.
- Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
- Ensured timely room services deliveries maintaining high standards of hospitality even during late-night hours.
- Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
- Supervised night staff, fostering team spirit and high morale amongst employees.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
- Conducted regular walk-through inspections to maintain proper upkeep of facilities throughout the night.
- Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
- Performed concise and accurate handovers to day manager at end of shift.
- Conducted night audits to balance reports and reconcile cash drawers.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Maintained excellent security provisions for appropriate hotel and grounds control.
Movenpick Hotel City Star Jeddah Jeddah
Front office receptionist
12.2022 - 06.2024
Job overview
- Managed front desk operations ensuring seamless guest check-in and check-out experiences.
- Coordinated and maintained accurate room reservations using hotel management software.
- Delivered exceptional customer service by addressing guest inquiries and resolving concerns promptly.
- Assisted in managing hotel communications by answering phone calls and responding to emails professionally.
- Collaborated with housekeeping and maintenance teams to ensure rooms were prepared and maintained to high standards.
- Sorted mail daily, facilitating swift delivery of important correspondence.
- Routed calls to relevant departments, ensuring efficient communication flow.
- Assisted visitors with queries for improved customer service experience.
Education
Abdullah Bin Anis High school Jeddah, Mecca Region
High School Diploma from Courses
Skills
- Reservation systems proficiency
- Maintaining cleanliness standards
- Customer focus
- Facilities maintenance coordination
- Bilingual or multilingual
- Service quality assurance
- Check-In and check-out process
- Front desk administration
- Hotel operations understanding
- Room allocation expertise
- Front office software mastery
- Customer satisfaction monitoring
- Night shift supervision
- Reservation management
- Guest relations operations
- Cashier and closing reports
- Room status reports
- Night Auditing
- Employee training
- Communication proficiency
- Time management strategies
Certification
• Completed First Aid & CPR Training
• Completed Fire Fighting Training
Timeline
Front office supervisor
Seafront Luxury Suites
01.2025 - 11.2025
Night manager
Seafront Luxury Suites
07.2024 - 12.2024
Front office receptionist
Movenpick Hotel City Star Jeddah
12.2022 - 06.2024
Abdullah Bin Anis High school
High School Diploma from Courses