Meshari Hashim Mirza

- Used skip tracing and other techniques to locate debtors.

- Performed all debt collection activities according to guidelines and standards, verifying consistent compliance with Financial Conduct Authority (FCA) guidelines.

- Maintained records on diary notes, debt status codes to guarantee customer accounts were accurate and up to date at all times.

- Closed sales ledger at the end of each month with zero error, then sending the reports to the manager.

- Resolved problems with high-profile customers to maintain relationships and increase return customer base.

- Considered business demands and customer preferences when developing pricing structures and marketing plans.

- Evaluated consumer preferences and behaviour, combined with market trends and historical data, to adjust and enhance campaigns.

- Achieved profitability goals by developing and implementing commercial activities.

- Liaised between customers and internal departments to address and resolve customer service concerns.

- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.