Meshary ALDhubayi
Riyadh,Riyadh Region
Summary
Seven years of diverse experience in business management, customer service, and process execution. Operations-focused banking professional with a strong background in financial services within regulated environments. Expertise in relationship management and complaint resolution, complemented by technical product knowledge and process improvement skills. Proven leadership abilities enhance team performance and drive successful outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Senior customer relations representative
SAB Bank
Riyadh, Riyadh Region
2024.05 - Current
- Supported daily banking operations related to client accounts and credit products.
- Reviewed and validated client data for accuracy and compliance with internal policies.
- Assisted in preparation of financial records and reports for internal review.
- Coordinated with operations, risk, and compliance departments to resolve issues efficiently.
- Adapted quickly to changing company policies, maintained high level of service despite shifts in procedures.
- Enhanced reputation of business by providing consistently excellent service.
- Maintained accurate records using CRM and banking systems.
- Promoted banking products while ensuring compliance with regulations.
- Developed comprehensive understanding of personal loans, mortgage loans, and credit cards.
- Guided customers in selecting appropriate financial products based on individual needs.
Telesales representative
SAB Bank
Riyadh, Riyadh Region
2023.01 - 2024.05
- Achieved daily performance targets, contributing to departmental sales goals.
- Managed high volume of inbound and outbound calls to maintain efficiency.
- Handled complaints effectively, enhancing company reputation and client relations.
- Identified customer needs through active listening during interactions.
- Provided detailed product information, resulting in increased sales.
- Promoted services and offers using extensive product knowledge.
- Improved client retention through consistent follow-up communications.
CAR RENTAL OFFICER
Driving Road Car Rental Establishment
Riyadh, Riyadh Region
2017.01 - 2023.12
- Supervised daily operations, ensuring accuracy in contracts, invoicing, and cash handling.
- Oversaw treasury functions, reconciling daily financial records to uphold integrity.
- Prepared detailed reports for management to enable data-driven analysis.
- Led a team, optimising efficiency through effective direction and guidance.
- Engaged with customers face-to-face and via phone to resolve issues promptly.
- Completed customer procedures, addressing challenges during service delivery.
Customer service representative
Abraj AL Tamayoz public administration
Riyadh, Riyadh Region
2015.01 - 2016.12
- Facilitated daily administrative and operational tasks to ensure seamless operations.
- Prepared accurate contracts and invoices with meticulous attention to detail.
- Delivered exceptional customer service in face-to-face interactions and via telephone.
- Generated timely reports to enhance operational efficiency.
- Managed team performance to drive overall effectiveness.
Education
Bachelor of Business Administration -
Midocean University
High School Diploma -
High School
RiyadhSkills
- Attention to detail
- Negotiation skills
- Microsoft Office Suite proficiency
- Relationship management
- Complaint resolution
- Technical product knowledge
- Process improvement
- Data privacy awareness
- Communication proficiency
- Multitasking efficiency
- Team leadership
Certification
1-Credit Advisor Professional.
2- Retail banking foundation.
3- Risk management
4- Data privacy and personal data protection
5- Customer experience
6- Counter fraud
7- Data privacy and personal data protection
8- Health, safety and security
9- AML awareness session
10- Business continuity management
11- Non-financial risks
12- My financial crime risk responsibilities
13- introduction to corporate governance
14- Anti-fraud, bribery and corruption
15- Credit Advisor Professional.
16- Retail banking foundation.
Timeline
Senior customer relations representative
SAB Bank
2024.05 - Current
Telesales representative
SAB Bank
2023.01 - 2024.05
CAR RENTAL OFFICER
Driving Road Car Rental Establishment
2017.01 - 2023.12
Customer service representative
Abraj AL Tamayoz public administration
2015.01 - 2016.12
Bachelor of Business Administration -
Midocean University
High School Diploma -
High School