Mezna Al-Mufti
Jeddah,KSA
Summary
Seeking to work for an establishment that promotes both growth and productivity and provides me with the opportunity to contribute by enhancing my skills and knowledge while maintaining an efficient and quality-driven environment. I will be utilizing my abilities, experiences and proficiency to successfully carry out my responsibilities.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Hostess - The Waterfront Kitchen
Shangri - La Hotel
Jeddah
10.2023 - 06.2025
- Provided daily reports on occupancy status and guest feedback to the management team.
- Ensured compliances with hotel policies and procedures related to front desk operations.
- Maintained weekly revenue records of transactions for the restaurent such as bills and overall guest attendance.
- Administered mandatory checklists for the team in order to ensure profieciency.
- Certified in Shangri-la Food Safety policies.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
- Liaised with event coordinators during special events for seamless execution of duties.
- Escorted guests to their tables, providing detailed menu information when needed.
- Handled customer queries and complaints, ensuring satisfaction.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Represented company and promoted brand with exceptional service and presentation.
Intern - Marketing Executive
Aurora Marketing Agency
Jeddah
06.2024 - 09.2024
- Executed engaging promotional events that successfully attracted target audiences and potential customers.
- Contributed to team objectives whilst participating in brainstorming sessions for marketing strategies.
- Participated in product development discussions, contributing fresh and innovative ideas.
- Built productive working relationships through proactive, responsive communication.
- Researched customer and market information to inform campaign strategy.
- Optimised SEO practices for improved online presence.
- Designed high impact presentations for senior management meetings enabling informed decision making.
Medical Receptionist
Alshakreen Clinics
Jeddah
03.2021 - 03.2023
- Collected lab data from patients in need for blood work.
- Increased office productivity by managing supplies inventory effectively.
- Streamlined patient check-in procedures for improved experience.
- Facilitated successful appointments by scheduling accurately and promptly.
- Answered queries of patients clearly, leading to enriched understanding of procedures or policies.
- Supported the billing department in resolving discrepancies; ensured prompt payment from patients.
- Updated patient medical records meticulously for accurate treatment history tracking.
- Managed digital and manual filing systems.
Lead Hostess/Private Events Coordinator
Eddie V’s Prime Seafood
Virginia
05.2019 - 11.2020
- Responsible for the coordination, contracting and facilitation of private events including weddings, business meetings, and social events.
- Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings.
- Supervision and training of the hostess team.
- Maintained a portfolio of clients, serving as primary point of contact.
- Handled payment transactions using P.O.S System.
- Managed reservations and seating arrangements for smooth operations.
Hostess
Chima Brazilian Steakhouse
Virginia
09.2017 - 05.2019
- Greeted guests walking in the door and ascertained guests' needs.
- Organized reservations and walk-in parties to ensure guest satisfaction.
- Collaborated with the serving staff to streamline service delivery.
- Updated table status on restaurant management software for accurate tracking.
Education
Bachelor of Arts - Public Health
American University
Washington, DC 08.2013 - 05.2017
Skills
- Customer service
- Administrative skills
- Secretarial skills
- Interpersonal skills
- Clerical skills
- Multitasking capabilities
- Adaptability
- Organizational abilities
- Event coordination
- Guest relations
- Microsoft Office proficiency
- Multilingual communication
Languages
Arabic
English
Timeline
Intern - Marketing Executive
Aurora Marketing Agency
06.2024 - 09.2024
Hostess - The Waterfront Kitchen
Shangri - La Hotel
10.2023 - 06.2025
Medical Receptionist
Alshakreen Clinics
03.2021 - 03.2023
Lead Hostess/Private Events Coordinator
Eddie V’s Prime Seafood
05.2019 - 11.2020
Hostess
Chima Brazilian Steakhouse
09.2017 - 05.2019
Bachelor of Arts - Public Health
American University
08.2013 - 05.2017
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