Summary
Overview
Work History
Education
Attributes
Personal Characteristics
Demonstrated Skills And Abilities
Certification
Timeline
Generic

Mia Cashen-Nicholas

St Agnes

Summary

To gain full time employment in a positive environment and to work in a team or independently, which contributes to the functioning of the company/organisation whilst developing and adding to the skill I already have.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

13
13
years of professional experience
1
1
Certification

Work History

National Contact Centre / Consultant

Australia Red Cross LifeBlood
01.2010 - 03.2023

To contribute to the achievement of Australian Red Cross Blood Service (ARCBS) core business objectives of increased donor participation and satisfaction through the delivery of quality customer service to donors via inbound and outbound calling activities


  • Performance – Answering inbound/ outbound calls in conjunction with ARCBS standards
  • Meeting Campaign objectives
  • Quality Service delivery – Provide service excellence to donors
  • Contribution to Business Improvement - Provide feedback and participate in initiatives to improve business process
  • Donor Participation - Actively encouraging donor recruitment and participation
  • Information Management - Create and maintain accurate computer records
  • Teamwork and Collaboration - Uphold and continually develop positive relationships by fostering open communication with donors, staff and colleagues
  • Occupational Health and Safety – Looking after yourself /Others to maintain a healthy and safe environment for all
  • Compliance - Maintain a high level of commitment to quality systems, quality control measures and application
  • Distributing information changes/ signing off form’s
  • Birthday cards and presents for team member’s
  • Gifts for team member’s away for major reason’s/ Supporting team member’s with outside work issues
  • Suggesting team challenges to promote team morale
  • Team meeting minute taking
  • Daily allocation of campaign’s to be worked on
  • Heading a team meeting
  • Looking after my team while the team leader is on sick leave
  • Involved in a photo shoot for promotional purposes
  • Working with my team leader on my team’s attitude and focus
  • Supporting new team members e.g
  • Build timesheet with them
  • Day to Day computer issues
  • Templates – What there for and When to use them
  • Donor eligibility question’s
  • Sharing important links e.g
  • Timesheet
  • Sharing programme codes in programmes which populate fields for an employee to save time
  • General email issues

Education

Certificate IV in School Based Education Support - School Based Education Support

Institute of Teachers Aide Courses - Online
Perth, WA
02-2025

Certificate III in School Based Education Support - School Based Education Support

Institute of Teachers Aide Courses - Online
Perth, WA
02-2025

High School Diploma -

Kildare College
Holden Hill, SA
11-2001

Attributes

  • Well developed computing and IT skills
  • Well developed customer service skills
  • Excellent time management and communication skills
  • Works well in a team and independently
  • Shows initiative and always looks for opportunities for improvement

Personal Characteristics

  • Cheerful and friendly
  • Reliable
  • Respectful
  • Approachable
  • Loyal and Trustworthy
  • Learns and adapts to new environments quickly
  • Strong work ethic

Demonstrated Skills And Abilities

  • Ability to work in a team environment
  • Data Entry and computer skills
  • Ability to set priorities and to meet deadlines
  • Ability to work as part of a collaborative team
  • Problem solving skills, good time-organiser and hard working
  • Lateral thinking skills - able to overcome obstacles and solve problems
  • Flexible and adaptable in work situations
  • Customer service skills (both on the phone and in person)
  • Proficient telephone techniques – clear concise
  • Sound knowledge of OHS&W and Policies

Certification

Certifications

  • First Aid Certification HLTAID012 Provide First Aid in an Education and Care Setting (In Person) Valid until 05/03/2028
  • First Aid Certification HLTID011 Provide First Aid (In Person) Valid until 05/03/2028
  • First Aid Certification HLTID010 Provide Basic Emergency Life Support (In Person) Valid until 05/03/2028
  • First Aid Certification HLTID009 Provide Cardiopulmonary Resuscitation (In Person) Valid until 05/03/2026
  • Asthma First Aid for Schools (Online)
  • Diabetes in Schools Awareness and First Aid
  • Level 1 Introductory Training (Online)
  • Level 2 Intermediate Training (Online)


Clearances

  • Responding to Risk of Harm, Abuse and Neglect - Education and Care Training (Online) Facilitator-Led Masterclass - Valid until 31/12/2027 Registration Id: RRHAN-22469257-15595982.
  • Working with Children Check - Department of Human Services - Valid until 30/07/2029 Unique Id: SRN 1172-5174


Timeline

National Contact Centre / Consultant

Australia Red Cross LifeBlood
01.2010 - 03.2023

Certificate IV in School Based Education Support - School Based Education Support

Institute of Teachers Aide Courses - Online

Certificate III in School Based Education Support - School Based Education Support

Institute of Teachers Aide Courses - Online

High School Diploma -

Kildare College
Mia Cashen-Nicholas