Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
Generic
MIA KORDAB

MIA KORDAB

Dubai

Summary

Experienced customer service and aviation professional with a strong background in luxury customer service, multilingual communication, and inflight operations. Proven expertise in passenger safety management, emergency response procedures, and regulatory compliance. Skilled in conflict resolution, cultural awareness, and team coordination. Consistently delivers high-quality service in fast-paced, multicultural environments.

Overview

9
9
years of professional experience

Work History

Cabin crew

Emirates
12.2022 - 12.2025
  • Delivered premium inflight service to 250–400 passengers per flight across international routes, maintaining 100% compliance with safety and service standards
  • Completed an average of 80–90 flights per year in a fast-paced, multicultural environment
  • Prepared and submitted accurate safety, medical, and incident reports, contributing to zero audit findings
  • Actively supported emergency and safety procedures during simulations and live operations, maintaining Emirates' high safety record

Volunteer

Red Cross
02.2017 - 01.2023
  • Volunteered for 6 years supporting emergency medical response, first aid, and community outreach initiatives.
  • Enhanced public safety by providing first aid at ~10 events, ensuring timely medical assistance to attendees.
  • Contributed to youth engagement and awareness campaigns reaching hundreds of community members.
  • Volunteering at Lebanese Red Cross

Shift Supervisor

Boyouti Restaurant
01.2018 - 01.2020
  • Supervised daily front-of-house operations for a team of 5-10 staff members per shift
  • Managed high-volume service periods, serving 100+ customers per shift while maintaining service quality
  • Resolved customer complaints, contributing to improved customer satisfaction and repeat business
  • Supported staff training and scheduling, ensuring smooth operations and reduced service delays

Education

Diploma - Digital Marketing

Lebanese American University
Beirut
01.2025

High School Diploma -

Al Marj School
Lebanon
06.2019

Skills

  • Luxury & Premium Customer Service
  • Multilingual Communication
  • Team Coordination & Leadership
  • Conflict Resolution

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Training

Aviation Safety and cabin crew training, Emirates

Timeline

Cabin crew

Emirates
12.2022 - 12.2025

Shift Supervisor

Boyouti Restaurant
01.2018 - 01.2020

Volunteer

Red Cross
02.2017 - 01.2023

High School Diploma -

Al Marj School

Diploma - Digital Marketing

Lebanese American University
MIA KORDAB