Michael Aradati
Business Developer
Riyadh,RYH
Summary
Highly organized Business Developer with extensive talent in public speaking and delivering effective presentations. Driven leader with more than 5 years of experience prospecting business opportunities through various methods.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Operations Manager FOH/BOH, Project Developer
Al- Modon Holding Group (AL-Masaa Cafe-Rihanna)
Riyadh, RYH
10.2018 - Current
- Developed A Restaurants as Acting GM, oversaw Construction, Branding, Menu Building,Hiring, and Operations Manual Building In K.S.A.
- Optimized business and management practices to improve all facets of project development and execution.
- Maintained energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to ensure high levels of productivity.
- Managed team of 135 employees, overseeing hiring, training, and professional growth of employees.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Led projects and analyzed data to identify opportunities for improvement.
FOH Manager & Event Planner
Moxies/Roger Stadium/Beercade/Billiards Club,
Edmonton, AB
01.2017 - 10.2018
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Implemented contests to promote employee engagement and increase overall sales, boosting sales 40%.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Customer Solutions Manager
Shaw/Rogers
Edmonton, AB
02.2015 - 01.2017
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created customer support strategy to increase customer retention.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Steam Fitter
Shell
Edmonton, AB
2008.08 - 2012.07
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Followed safe work practices, which included fall protection and personal protective equipment
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Coordinated movement of materials and equipment to job sites.
- Requisitioned tools and equipment to select type and size of pipes needed for projects.
- Laid out full-scale drawings of pipe systems, supports and related equipment according to blueprints.
- Eliminated risks by correctly identifying potential safety hazards.
- Read and interpreted blueprints and schematics to determine locations, quantities and sizes of materials required.
- Inspected and testing pipe systems to verify safety and reliability.
Education
High School Diploma -
Queen Elizabeth High School
Edmonton,Canada 08.2005 - 05.2008
Associate of Science - Business
LAU
Beirut 09.2012 - 07.2017
Skills
Business Partner Relationship Management
Timeline
Operations Manager FOH/BOH, Project Developer
Al- Modon Holding Group (AL-Masaa Cafe-Rihanna)
10.2018 - Current
FOH Manager & Event Planner
Moxies/Roger Stadium/Beercade/Billiards Club,
01.2017 - 10.2018
Customer Solutions Manager
Shaw/Rogers
02.2015 - 01.2017
Associate of Science - Business
LAU
09.2012 - 07.2017
Steam Fitter
Shell
2008.08 - 2012.07
High School Diploma -
Queen Elizabeth High School
08.2005 - 05.2008
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