Accomplished senior executive with extensive experience leading multi-site operations, managing large teams, and overseeing service delivery functions. Skilled in driving operational excellence, strategic planning, compliance, and financial management across multiple industries. Proven ability to implement sustainable change, develop high-performing teams, and deliver high-quality services that meet the needs of clients. Results-oriented professional with a track record of success in optimizing processes and achieving organizational goals.
· Optimised food service operations: Successfully managed the surge delivery of 190,000 meals per month, while maintaining strict adherence to cost controls and meeting client requirements.
· Enhanced waste management: Implemented the OzHarvest initiative, rescuing 3,000kg of food waste, which provided meals to local families in need.
· Leadership and team development: Hired and mentored a team of qualified chefs across multiple regions, establishing a culture of operational excellence and service consistency in a highly regulated environment.
· Spearheaded $6.6M EBITDA margin growth through strategic contract changes, adding revenue and improving operational efficiency across the Workstay portfolio in WA, SA, and NT.
· Achieving compliance excellence: Led the integration of Systematic food safety solutions across multiple sites, ensuring comprehensive remote oversight and compliance with food safety regulations, which resulted in zero compliance breaches.
· Played a key role in implementing environmental management practices across hospitality and catering services, improving sustainability outcomes while reducing costs in line with organisational goals.
· Drove a culture of continuous improvement by regularly reviewing key performance metrics, identifying process gaps, and implementing corrective actions that enhanced service delivery, customer satisfaction, and operational efficiency.