Michael Mateo
Jeddah,Saudi Arabia
Summary
Detail-oriented Internal Auditor with expertise in internal controls implementation and financial auditing. Achieved compliance through precise audit reporting and effective communication while enhancing process analysis and automation strategies. Delivered projects within target timeframes by employing responsive planning and prioritisation.
Overview
21
21
years of professional experience
Work history
Internal auditor
Olayan Food Division
Jeddah, Saudi Arabia
2025.03 - Current
- Ensured compliance with regulatory standards through diligent auditing practices.
- Evaluated control systems to minimise risk or loss within the company and improve overall performance.
- Coordinated cross-functional teams to conduct internal audits seamlessly without disrupting daily operations.
- Planned and executed financial reviews across multiple departments, ensuring consistency in accounting practices throughout the organisation.
- Prepared detailed reports summarising audit findings, aiding decision-making at executive level.
- Conducted thorough investigations into suspected fraudulent activity to ensure company integrity.
- Maintained detailed records of all audits conducted for future reference and analysis.
Quality auditor / Spot checker
Al Ahlia Restaurants (AMERICANA)
Jeddah, Saudi Arabia
2020.01 - 2025.02
- Conducted thorough audits to enhance company's compliance with quality standards.
- Identified and resolved issues, ensuring continuous improvement in operations.
- Maintained high accuracy levels by consistently cross-checking data entries.
- Captured and analysed data, addressing adverse variation.
- Managed audit documentation, enhancing transparency and accountability across all departments.
- Presented findings post-audit to senior management, leading to impactful decisions.
Customer services and sales agent
Al Ahlia Restaurant (AMERICANA)
Riyadh, Saudi Arabia
2009.11 - 2019.12
- Contributed to team targets by consistently achieving personal sales goals.
- Implemented promotional strategies for increased sales revenue.
- Improved sales performances with effective product demonstrations.
- Handled complaints professionally, ensured customer contentment at the end of each call interaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Enhanced customer satisfaction by resolving queries efficiently.
- Delivered exceptional service for increased customer loyalty.
- Maintained high level of product knowledge to assist customers effectively.
- Processed orders with precision and speed.
- Updated customer databases with accurate and current information.
Food and beverage attendant
Al Ahlia Restaurants (AMERICANA
Riyadh, Saudi Arabia
2005.09 - 2019.11
- Upheld restaurant's reputation with exceptional customer service skills.
- Took accurate orders, ensuring customer satisfaction.
- Handled customer complaints professionally, retaining their loyalty to the restaurant.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Ensured high-quality food presentation with careful attention to detail.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Operated cash register accurately, ensuring correct transactions every time.
Education
Diploma -
SJIDI
Philippines2nd year (undergrad.) - Accountancy
MMC
PhilippinesSkills
- Financial auditing
- Audit execution
- Control assessments
- Risk assessment
- Auditing mastery
- Controls implementation
- SAP or oracle experience
- Reporting precision
- Microsoft Excel proficiency
- Communication proficiency
- Fixed asset accounting
Languages
English
Fluent
Timeline
Internal auditor
Olayan Food Division
2025.03 - Current
Quality auditor / Spot checker
Al Ahlia Restaurants (AMERICANA)
2020.01 - 2025.02
Customer services and sales agent
Al Ahlia Restaurant (AMERICANA)
2009.11 - 2019.12
Food and beverage attendant
Al Ahlia Restaurants (AMERICANA
2005.09 - 2019.11
Diploma -
SJIDI
2nd year (undergrad.) - Accountancy
MMC