Michael Roales
Al Qassim,Saudi Arabia
Summary
Dedicated professional with extensive experience as a Customer Service Representative and Clinical Support Worker. Demonstrates exceptional communication skills, adept at payment processing, and proficient in using POS systems. Skilled in verifying orders, maintaining product inventory, and ensuring efficient store operations. Committed to delivering high-quality service and seeking opportunities to further enhance customer satisfaction and operational efficiency.
Committed pharmacy professional working diligently to provide reliable patient services. Ordered and managed pharmacy supplies to meet customer demand. Organized with good time management for dependable pharmacy support.
Overview
18
18
years of professional experience
Work History
Pharmacy assistant
Alsharq Polyclinic
Al Qassim, Saudi Arabia
01.2010 - Current
- Enhanced efficiency by organising medication shelves according to categories and expiry dates.
- Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
- Aided in creating effective signage around the store for improved navigation for customers.
- Collaborated with multidisciplinary healthcare team for enhanced patient outcomes.
- Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
- Provided excellent customer service, resulting in repeat business from satisfied customers.
- Retained pharmacy stock knowledge to provide helpful customer advice.
Operator
General Milling Corp
Manila, Philippines
03.2007 - 04.2009
- Performed routine inspections of machinery, preventing potential malfunctions.
- Worked on complex assembly lines, enhancing production speed.
- Monitored machine output, ensuring quality control standards were met.
- Conducted regular equipment checks for optimal operational conditions.
- Upheld all health and safety regulations for risk reduction.
- Provided technical support to colleagues, fostering a cooperative work environment.
- Collaborated with team members to enhance workflow procedures.
- Coordinated with other operators for smooth operation processes.
- Performed troubleshooting tasks promptly, avoiding major breakdowns.
- Maintained clean and safe work environment for maximum productivity.
- Optimised machine settings to improve product quality.
Education
Associate's degree - Medical
PMI College
Philippines 07.1994 - /1995
Diploma of Education -
Rizal High School
Philippines 06.1990 - /1994
Skills
Customer Service Representative
Clinical Support Worker
Payment Processing
Communication skills
POS System
Store Keeper
Verifying orders
Product inventory maintenance
Languages
English
Fluent
Arabic
Intermediate
Timeline
Pharmacy assistant
Alsharq Polyclinic
01.2010 - Current
Operator
General Milling Corp
03.2007 - 04.2009
Associate's degree - Medical
PMI College
07.1994 - /1995
Diploma of Education -
Rizal High School
06.1990 - /1994
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