Michael Angelo Talavera
Hotel And Restaurant Management
Al-Naeem, Jeddah
Summary
Service-centric Restaurant Supervisor with almost 10 years of professional experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills..
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Restaurant Supervisor
Ajeeb Brothers Co.
Jeddah
01.2023 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Coordinated with Suppliers to guarantee timely delivery of food and beverage supplies.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Controlled food costs and managed inventory.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Restaurant Manager and Training Specialist
Modern Food Sands Company
Jeddah
06.2022 - 11.2022
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored new personnel
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Restaurant Supervisor
Alshaya International Trading Co.
Jeddah
12.2017 - 12.2020
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Maintained impressive 98% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Organized implementation of new banners, displays and menus.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to ensure high standard visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Shift Manager
CafeFrance Corporation
Cavite
09.2015 - 09.2017
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Does restaurants opening and closing procedures.
Education
Bachelor of Science - Hotel And Restaurant Management
Cavite State University
Indang Cavite, Philippines 06.2011 - 04.2015
High School Diploma -
Constancio Padilla National High School
San Jose City Nueva Ecija, Philippines 06.2004 - 03.2007
Skills
Service quality enhancements
undefinedTimeline
Restaurant Supervisor
Ajeeb Brothers Co.
01.2023 - Current
Restaurant Manager and Training Specialist
Modern Food Sands Company
06.2022 - 11.2022
Restaurant Supervisor
Alshaya International Trading Co.
12.2017 - 12.2020
Shift Manager
CafeFrance Corporation
09.2015 - 09.2017
Bachelor of Science - Hotel And Restaurant Management
Cavite State University
06.2011 - 04.2015
High School Diploma -
Constancio Padilla National High School
06.2004 - 03.2007
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