Michael Valiente Treyes
Al Maahad Al Senai Al Faisaliyah Jeddah,Saudi Arabia
Summary
Seasoned professional with focus on hospitality and customer service. Bring about increased customer satisfaction and operational efficiency through hands-on leadership and team motivation. Skills in conflict resolution, staff training, and inventory management set foundation for success in cafe supervisor role.
Overview
22
22
years of professional experience
14
14
years of post-secondary education
Work History
Cafe Supervisor
Dripd Coffee/ The Innovative Cup Company LLC
Jeddah, Mecca Region Saudi Arabia
01.2024 - Current
- Improved customer service by implementing a feedback system.
- Trained staff members for enhanced productivity.
- Ensured cleanliness of the cafe with regular checks and maintenance tasks.
- Coordinated daily operations to ensure smooth functioning.
- Managed employee schedules, resulting in efficient shift planning.
- Maintained inventory levels by diligent ordering of supplies.
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
Barista/Supervisor
Chef Restaurant & Cafe, Professional Chef Co., Ltd
Jeddah, Jeddah Saudi Arabia
07.2018 - 01.2024
- Improved customer satisfaction by efficiently managing queue times.
- Nurtured a positive and professional work environment through effective leadership.
- Streamlined operations for increased productivity by implementing efficient work schedules.
- Promoted a high standard of customer service with consistent staff training sessions.
- Managed inventory effectively to ensure continuous supply of coffee beans and other essentials.
- Assisted baristas with complex orders to ensure customer satisfaction.
Kitchen Supervisor
Taj Mahal Palace Restaurant
Jeddah, Mecca Region
12.2016 - 01.2017
- Managed kitchen operations, resulting in smooth workflow.
- Enhanced food safety standards by implementing strict hygiene practices.
- Trained new staff members for improved team efficiency.
- Maintained stock levels, ensuring no disruption in service.
- Ordered supplies to maintain optimum inventory level.
- Conducted regular equipment checks for optimal performance and safety measures.
Coffee Barista/Cashier
Street Food/Almutakka International Co. Ltd
Jeddah, Saudi Arabia
09.2015 - 11.2016
- Enhanced customer satisfaction by providing efficient, friendly service.
- Maintained clean, hygienic workstation for enhanced café environment.
- Ensured consistent quality with careful preparation of all beverages.
- Built strong rapport with regular customers to foster loyalty.
- Managed cash transactions accurately to ensure financial integrity.
- Exhibited excellent multitasking skills, handling multiple orders simultaneously.
Jura Sales Consultant
RICMAS Commercial Equipment Trading Inc
Mandaluyong Metro Manila, Philippines
01.2015 - 06.2015
- Increased brand awareness by conducting engaging product demonstrations.
- Facilitated sales training sessions for improved team performance.
- Closed complex deals with a strategic and customer-focused approach.
- Generated leads to increase potential business opportunities.
- Collaborated with sales team to meet monthly targets successfully.
- Negotiated contracts leading to mutually beneficial agreements.
Retail sales Supervisor
Conlins Coffee World Inc
Pasay City Manila, Philippines
05.2005 - 12.2014
- Improved customer satisfaction by providing excellent service and promptly resolving complaints.
- Trained new staff members for improved productivity and efficiency in operations.
- Achieved a well-organised store floor with meticulous attention to product placement.
- Fostered positive teamwork to enhance the working environment and improve employee morale.
- Managed inventory for maintaining optimal stock levels at all times.
- Continually updated product knowledge which led to more confident selling techniques.
Barista Supervisor
Bo's Coffee Club, Coffee Centrale the Bean Company, Inc
Cebu City, Philippines
03.2003 - 08.2003
- Improved customer satisfaction by efficiently managing queue times.
- Nurtured a positive and professional work environment through effective leadership.
- Streamlined operations for increased productivity by implementing efficient work schedules.
- Promoted a high standard of customer service with consistent staff training sessions.
- Maintained cleanliness of front-of-house areas in line with [Type] standards through rigorous visual inspections.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Education
Bachelor of Science - Hotel Restaurant Management
La Consolation College - Bacolod
Negros Occidental Philippines 06.1997 - 10.2001
Negros Occidental High School
Bacolod Philippines 06.1993 - 03.1997
Eduacation Training Center School II
Bacolod Philippines 06.1987 - 03.1993
Skills
- Technical Skills
- Custom blending of coffee beans
- Coffee Roasting
- Barista Training espresso beverage preparation (Hot, Iced & Blended)
- Knowledgeable in different coffee brewing methods
- Point of Sales systems
- In-depth knowledge of sales principals and techniques
- Knowledgeable of customer care practices
- Core Competencies
- Communication skills
- Customer service orientation
- Initiative
- Organization and planning skills
- Accuracy
- Reliability
- Teamwork
Timeline
Cafe Supervisor
Dripd Coffee/ The Innovative Cup Company LLC
01.2024 - Current
Barista/Supervisor
Chef Restaurant & Cafe, Professional Chef Co., Ltd
07.2018 - 01.2024
Kitchen Supervisor
Taj Mahal Palace Restaurant
12.2016 - 01.2017
Coffee Barista/Cashier
Street Food/Almutakka International Co. Ltd
09.2015 - 11.2016
Jura Sales Consultant
RICMAS Commercial Equipment Trading Inc
01.2015 - 06.2015
Retail sales Supervisor
Conlins Coffee World Inc
05.2005 - 12.2014
Barista Supervisor
Bo's Coffee Club, Coffee Centrale the Bean Company, Inc
03.2003 - 08.2003
Bachelor of Science - Hotel Restaurant Management
La Consolation College - Bacolod
06.1997 - 10.2001
Negros Occidental High School
06.1993 - 03.1997
Eduacation Training Center School II
06.1987 - 03.1993
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