. Customer-focused Service Manager with experience motivating talented teams to achieve KPIs. Transforms practical and industry knowledge into helpful, informative staff and client guidance. Adaptable and proactive for responsive leadership.
Hi, I’m
Micheal Asirvatham
Summary
Work history
Rentokil Saudi Arabia.Ltd & Rentokil Boecker
Senior Team Leader
Job overview
- Delivery of Targeted SOS Productivity & Time on Site Material & Chemical Consumption / Overtime monitor Pest Management Audits / Service Quality Survey Issues and Complaint resolving Technical performance Assessments Responsible for training SHE actions Service Leads generation Technicians Retention Complaints Management MYRENTOKIL trainer for Rentokil Boecker PDA implementation and training for Rentokil Boecker Service planning in ICABS ICABS training for Boecker officer Co-ordinator to residential team Boecker
PCI Pest Control Pvt.Ltd (Rentokil PCI)
Senior Operation Executive
Job overview
- Delivery of Targeted SOS Productivity & Time on Site Material & Chemical Consumption / Overtime monitor Pest Management Audits / SQA Issues and Complaint resolving Service planning in Icabs TPA Assessments SPOC of MYRENTOKIL SOP training STP implementation and training Responsible for training SHE actions Service Leads generation Customers Retention IMS updating Technicians Retention
Medall Healthcare Pvt.Ltd
Asst.Operation Manager Cum sales
Job overview
- Recruiting Lab technicians Training technicians on Operation Procedure Complaints and issues resolving of clients and patients Procuring Materials for operation Increasing business in the B2B segment
- Meeting doctors to increase business Implementing new labs and diagnostic centers Responsible for TAT (Turn Around Time
- Technician Retention Responsible for assessing performance of technicians Money Management for overall centers
Hygen Healthcare Pvt.Ltd
Sales Officer
Job overview
- Meeting Doctors with med-representatives Incharge for sales representatives Recruiting New Sales representatives Monitoring per day visits of representatives New pharmacies identification Increasing distribution agencies Following daily,weekly and monthly targets Approving incentives for sales representatives Cold call visits and renewal calls
Rentokil India Pvt.Ltd (Rentokil Initial)
Asst.Service Manager (Interim)
09.2018
Job overview
- Delivery of Targeted SOS Productivity & Time on Site Material & Chemical Consumption Pest Management Audits / SQA Issues and Complaint resolving TPA Assessments Technicians Retention SOP training STP implementation and training SHE Coordinator Service Leads generation SPOC for National Key Accounts in ROTN Route Riding Billing Generation and submission for JIO project
Education
St. Joseph's Institute of Management, Trichy.(Bharathidasan University)
MBA (Marketing & System)
University overview
Percentage: 62.7%
St. Joseph's College, Trichy (Bharathidasan University)
B.Sc (Physics)
University overview
Percentage: 65.8%
Don Bosco Matric Hr.Sec.School, Tanjore
HSC
University overview
Percentage: 61%
St. Arulanandar Hr Sec School. Oriyur
SSLC
University overview
Percentage: 71.4%
Skills
- MS office
- Basic Knowledge on SPSS and HTML
- ICABS software at Rentokil Saudi and Rentokil PCI (India)
- Inventory Management System (IMS Citrix) warehouse maintenance at Rentokil PCI
- Complaint management
- Customer relations
- Sales techniques
- Interpersonal communication
- Equipment sterilisation
- Schedule management
- Leadership
- Data Entry
- Project Management
- Invoicing
- Excel proficiency
- Database management
- KPI management
- Customer complaint management
- Workforce planning
- Reporting and documentation
- Budget control
- Service Management
- Effective leadership
Custom
Custom
I hereby declare that the information furnished above is true and correct.Personal Information
Personal Information
Date of birth: 05/27/1993Languages
English
Fluent
Tamil
Native
Affiliations
Affiliations
- Cricket and Trekking
Timeline
Senior Team Leader
Rentokil Saudi Arabia.Ltd & Rentokil Boecker
Senior Operation Executive
PCI Pest Control Pvt.Ltd (Rentokil PCI)
Asst.Operation Manager Cum sales
Medall Healthcare Pvt.Ltd
Sales Officer
Hygen Healthcare Pvt.Ltd
Asst.Service Manager (Interim)
Rentokil India Pvt.Ltd (Rentokil Initial)
09.2018
St. Joseph's Institute of Management, Trichy.(Bharathidasan University)
MBA (Marketing & System)
St. Joseph's College, Trichy (Bharathidasan University)
B.Sc (Physics)
Don Bosco Matric Hr.Sec.School, Tanjore
HSC
St. Arulanandar Hr Sec School. Oriyur
SSLC
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