Micheal Schwulst

Tabrah - A story driven fine dining journey inspired by the Red Sea.

• Created and embedded a unique storytelling framework that brought Red Sea heritage to life, making the dining experience distinct and memorable.
• Developed experiential touchpoints that deepened guest connection and encouraged repeat visits through cultural authenticity and personalized service.
• Cultivated a motivated, high-performing team by focusing on engagement, recognition, and continuous development opportunities.
• Enhanced guest satisfaction scores by prioritizing emotional connection and cultural immersion over transactional service delivery.

Market at Edition & Lobby Lounge Bar - An imaginative, 2 meal period, healthy lifestyle restaurant.

• Encouraged and mentored employees to boost performance and remove process inefficiencies.
• Carefully interviewed, selected, trained, and supervised staff to ensure best possible dining experience is offered.
• Managed expenses carefully to ensure forecasts and budgets are reached with highest possible profitability.
• Developed unique events and special promotions to drive footfall and repeat business.

Oak Room & Library Bar - Award winning British Rock 'n' Roll steakhouse paired with a Gin Specialty Lounge Bar.

• Monitored staff performance, ensuring guest expectations met with high levels of consistency.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload as well as minimal over-time.
• Disciplined and motivated staff to achieve challenging objectives.

Oak Room - Award wining British Rock 'n' Roll steakhouse.

• Shared knowledge of menu items and flavors, enabling guests to make more personalized decisions based on their preference.
• Upsold wine pairings along with each menu course to elevate dining experience and increase average spend.
• Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, walk-in business and high in-house guest satisfaction scores.