Michelle Hayward
Salisbury
Summary
Dynamic professional with experience at Parafield Private Nursing Home and Simon's 7 Days Supermarket. Proven expertise in patient care and food preparation, complemented by strong communication and team collaboration skills. Successfully enhanced customer satisfaction and operational efficiency, while training staff to uphold high standards in service and safety.
Reliable Shop Assistant known for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales support. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
29
29
years of professional experience
1989
1989
years of post-secondary education
Work History
Shop assistant/cook
Simon's 7 days supermarket
Salisbury
07.2003 - 02.2020
- Prepared and cooked various food items, ensuring quality and adherence to safety standards, resulting in customer satisfaction.
- Stocked shelves and organized merchandise, maintaining an appealing store layout to promote sales and improve accessibility.
- Assisted customers in selecting products, enhancing shopping experience by providing informed recommendations and personalized service.
- Trained new staff on operational procedures and customer service best practices, fostering a knowledgeable and efficient team.
- Collaborated with team members to maintain cleanliness and order, contributing to a safe and welcoming shopping environment.
- Managed inventory levels by conducting regular audits, ensuring timely replenishment of stock to meet customer demand.
- Engaged with customers to resolve inquiries and issues promptly, building rapport and loyalty through effective communication.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Operated the cash register to process customer purchases accurately and efficiently.
- Assisted in training new employees on standard operating procedures within the store environment.
- Drove company vehicles to transport tools, equipment and supplies to and from work sites.
- Assisted in receiving, unpacking, and organizing new stock deliveries.
Nursing Assistant
Parafield private nursing home
Parafield gardens
02.1991 - 04.1995
- Assisted residents with daily living activities, ensuring comfort and promoting independence in a supportive environment.
- Monitored vital signs and reported changes in patient conditions to healthcare professionals for timely interventions.
- Maintained cleanliness and safety standards throughout the facility, contributing to a hygienic living space for residents.
- Collaborated with nursing staff to develop and implement personalized care plans tailored to individual resident needs.
- Trained new staff on best practices for patient care and safety protocols, enhancing overall team performance and compliance.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Participated in regular team meetings to discuss resident care strategies and address any operational challenges effectively.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Completed daily room cleaning and organizing to provide patients with clean environment.
Education
Salisbury East Highschool
Salisbury , SaSkills
- Food preparation
- Customer assistance
- Inventory management
- Cash handling
- Staff training
- Team collaboration
- Patient care
- Emergency response
- Communication skills
- Vehicle operation
- Shop organization
- Customer service
- Inventory control
- Supply maintenance
- Time management
Reference
- Simon and Carol Molyneux owner Rm Williams canteen
Timeline
Shop assistant/cook
Simon's 7 days supermarket
07.2003 - 02.2020
Nursing Assistant
Parafield private nursing home
02.1991 - 04.1995
Salisbury East Highschool