Michelle Paech
Moonta Bay
Summary
Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.
Overview
15
15
years of professional experience
Work History
Landscape Gardener
Tree & Grounds
12.2024 - 02.2025
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Mulched gardens, planted trees and plants, installed irrigation, completed general manual labour tasks.
- Used shears, pruners, and hedge trimmers to prune and aesthetically maintain gardens.
- Educated clients on proper care practices for their gardens to sustain long-term plant health.
- Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.
- Maintained a safe working environment by adhering to industry safety standards and conducting regular equipment inspections.
Team Leader
LCS Landscapes
01.2023 - 12.2024
- Led a team of landscapers to complete projects on time and within budget, ensuring client satisfaction.
- Demonstrated expertise in various landscaping techniques such as pruning, planting, irrigation installation, and hardscape construction.
- Evaluated employee performance regularly for continuous improvement opportunities within the team dynamics.
- Provided training to landscape team members on proper equipment usage, horticultural techniques, and industry best practices.
- Maintained strong relationships with clients through clear communication, addressing concerns promptly for high customer retention rates.
Assistant Store Manager
Aldi
01.2020 - 01.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Admin & Social Media Consultant
Australian Red Cross Lifeblood
02.2015 - 01.2020
- Prioritized tasks efficiently to ensure all blood donor general and medical enquiries were met without compromising quality of service.
- Answered inbound phone calls from potential and existing blood donors to book in their next blood donation appointments, check eligibility and update donor contact details.
- Maintained a high level of knowledge about blood donations, the services available to blood donors and how blood products are used.
- Maintained strict adherence to confidentiality regulations when handling sensitive donor information.
Shift Manager
Mcdonalds
04.2010 - 02.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
High School Diploma -
Craigmore High School
Adelaide, SA11-2011
Skills
- Effective Team Collaboration
- Team Morale Enhancement
- Staff Development
- Client Relationship Management
Timeline
Landscape Gardener
Tree & Grounds
12.2024 - 02.2025
Team Leader
LCS Landscapes
01.2023 - 12.2024
Assistant Store Manager
Aldi
01.2020 - 01.2023
Admin & Social Media Consultant
Australian Red Cross Lifeblood
02.2015 - 01.2020
Shift Manager
Mcdonalds
04.2010 - 02.2015
High School Diploma -
Craigmore High School
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