Michelle Sibta
Morphett Vale
Summary
I am a self motivated person who has proven leadership, organisational and customer relations skills and have valuable working experience within the Disability Industry. Working as a Scheduler I have always strived to make sure Participants have all that they need on a day to day basis to live their best lives possible by ensuring a person centred approach.
I have a proven track record at Help at Home Inc, adept in schedule management and fostering strong team collaboration. I have excelled in optimizing operational efficiency and enhancing service quality through strategic scheduling and problem-solving. I am known for my strong work ethic, and first hand experience I have gained has helped me to improve the way I work endeavouring to have positive and caring approach towards the people I have worked with and coordinated services for.
I am experienced with managing and coordinating complex schedules in a fast-paced environment. I utilize strong organizational skills to ensure efficient scheduling and minimize conflicts, adapting to changing needs and maintaining effective communication with team members.
My Knowledge of the NDIS is vast and I would be a valuable asset to any company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Help at Home Inc
12.2021 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms in particular Visual Care System to effectively manage comprehensive client rosters and support worker training rosters..
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability working closely with Managers in the Finance Department monitoring Client Service Agreements and NDIS Plan dates.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, participants and family members ensuring all avenues of communication are documented.
- Onboarding new participants that involve liaising closely with Client Services Manager, Nursing Care Team, Health Professionals, Training Organisations to ensure Participants have the required staff that are skilled and trained to ensure services can be provided.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Support company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated Training and Compliance reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
Restaurant Owner
Citrus & Spice
07.2019 - 08.2021
- Account Keeping, banking daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Purchased food and cultivated strong vendor relationships.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Planned and executed strategies to increase customer loyalty and retention.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Devised menus and prepared meals.
Cafe Manager
University of Western Australia
04.2016 - 01.2018
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Developed and implemented strategies to promote cafe products and increase sales.
- Secured daily cash by verifying totals and making nightly deposits.
- Oversaw daily financial operations, including cash handling and budget management, to ensure profitability.
Education
No Degree - Certificate 4 Disability in Individual Support
GEM College
Adelaide, SA07-2024
BBA - Business Administration
Isra University
Pakistan11-2008
No Degree - High School
Nazareth College
Pakistan07-2008
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Time management skills
- Teamwork and collaboration
- Schedule management
- Staff coordination
- Critical thinking
- Office administration
- Skilled in Microsoft Office, Excel, Powerpoint, Microsoft Word, Visual Care Operating System, Canva
- Customer service and support
- Documentation and reporting
- Applicant interviews
- Confidentiality requirements
- Inventory management
- Employee supervision
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Certification
NDIS Worker Check
NDIS Working with Children Check
NDIS Worker Orientation Module
Child Safe Environment - Through Their eyes
First Aid
CPR
Manual Handling
Diabetes Management Training
Medication Administration
Infection Control
Hand Hygiene
Enteral Nutrition
Seizure Management
Timeline
Scheduling Coordinator
Help at Home Inc
12.2021 - Current
Restaurant Owner
Citrus & Spice
07.2019 - 08.2021
Cafe Manager
University of Western Australia
04.2016 - 01.2018
No Degree - Certificate 4 Disability in Individual Support
GEM College
BBA - Business Administration
Isra University
No Degree - High School
Nazareth College
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