Michelle Watson
Moana
Summary
A dedicated and experienced professional with a strong background in customer service hospitality. I thrive in fast-paced environments, ensuring exceptional service and client satisfaction. Self-motivated, professional with efficiency-driven approach to handling administrative needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
19
19
years of professional experience
Work History
Front Office Assistant
Moana Primary School
01.2024 - Current
- Currently serving as a part-time receptionist, maintaining efficient front-office operations and providing exceptional customer service
Receptionist
Seaford Chiropractic
01.2022 - 01.2024
- Managed the front desk, welcoming patients, scheduling appointments, and maintaining accurate patient records
- Provided excellent customer service and support to clients and colleagues
Café Manager and Short-Order Cook
Elly Café
01.2018 - 01.2022
- Managed a bustling café, overseeing a team and ensuring an exceptional customer experience
- Cooked short-order meals, prepared food, and managed financial transactions
Food Truck Manager and Server
The Divas Delights
01.2016 - 01.2022
- Led a successful mobile food truck, ensuring a positive dining experience for construction workers
- Prepared food, handled transactions, and maintained a clean and welcoming environment
- Supervised a team, maintaining customer satisfaction and efficient operations
Café Assistant and Barista
Seaford Home Style Bakery & Café
01.2016 - 01.2018
- Crafted sandwiches, prepared food, and provided barista services, creating a delightful dining experience
Retail Sales Assistant
Myer
01.2012 - 01.2016
- Provided excellent customer service, assisted with product selection and merchandise display
Café Assistant and Barista
Jam on Fullarton
01.2011 - 01.2012
- Crafted sandwiches, prepared food, and sliced meat, offering a varied menu
Café Assistant and Barista
Jardines on the Square
01.2006 - 01.2011
- Created delicious sandwiches, prepared food, and mastered the art of coffee-making
Education
Accredited Barista Training -
Vitoria Coffee
Retail Certificate 3 - undefined
Providing First Aid, CPR, and Basic Emergency Life Support - undefined
Completed High School - undefined
Craigmore High School
Skills
- Customer Service Excellence
- Attention to Detail
- Team Collaboration
- Adaptability
- Communication Skills
- Time management
- File management
- Problem-solving skills
- Scheduling and calendar management
- Appointment setting
- Document management
- Administrative skills
- Hospitality services
- Listening skills
- Schedule management
- Ordering and stocking
- POS system operations
Keystrengths
- Customer Service Excellence, Committed to delivering outstanding, personalized service, building strong customer relationships and loyalty.
- Attention to Detail, Meticulous and detail-oriented, ensuring accurate record-keeping and efficient administrative processes.
- Team Collaboration, Effective team player, fostering a positive and collaborative environment with colleagues and clients.
- Adaptability, Thrives in dynamic environments, quickly adapting to changing circumstances and client needs.
- Communication Skills, Excellent verbal and written communication skills, ensuring clear and effective communication with clients and colleagues.
Timeline
Front Office Assistant
Moana Primary School
01.2024 - Current
Receptionist
Seaford Chiropractic
01.2022 - 01.2024
Café Manager and Short-Order Cook
Elly Café
01.2018 - 01.2022
Food Truck Manager and Server
The Divas Delights
01.2016 - 01.2022
Café Assistant and Barista
Seaford Home Style Bakery & Café
01.2016 - 01.2018
Retail Sales Assistant
Myer
01.2012 - 01.2016
Café Assistant and Barista
Jam on Fullarton
01.2011 - 01.2012
Café Assistant and Barista
Jardines on the Square
01.2006 - 01.2011
Retail Certificate 3 - undefined
Providing First Aid, CPR, and Basic Emergency Life Support - undefined
Completed High School - undefined
Craigmore High School
Accredited Barista Training -
Vitoria Coffee
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