Thi Mai Lan PHAN

Trainer

• Introduced standardized training for new hired.
• Monitored and reported trainee progress,
• Introduced and monitored Standard Work Procedure (SWP) for all the workers.
• Analyzed worker's performance and identified opportunities for additional training.

Quality Control

• Managed labels and orders from customers.
• Communicated with production team members about quality issues.
• Inspected quality of products, assist Team Leader to report to Supervisor.

• Handled customer inquiries and suggested to design market research project including qualitative and quantitative.
• Conducted market research and led teams of field work, data input, data processing.
• Managed budget allocation and resource to meet deadline of the project.
• Actively listened to clients, handled concerns quickly and escalated major issues to director.
• Analysed collected data and prepare report.
• Presented report to clients.

• Organized research from start to finish by designing questionnaires, in-depth interview guide.
• Performed in-depth interviews, focus-group and recorded data from questionnaire.
• Analysed data and support team leader to write report.
• Reviewed data before entering into database to enhance research quality and accuracy.