Mir Hyder Ali

Handling new projects and maintenance.

• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Collaborated with team members to achieve target results.
• Handled customer concerns and escalated major issues to supervisor.
• Picked up additional tasks to aid team success.
• Enhanced working relationships by participating in team-building activities.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Met schedule using excellent planning and coordination skills.
• Prepared range of written communications, documents and reports.
• Developed team communications and information for meetings.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Maximised customer engagement and satisfaction by delivering excellent customer service.

• Analysed breakdowns and failures to identify root causes and prevent recurrence through strategic interventions.
• Managed planned and reactive maintenance and repairs effectively, limiting operational downtime.
• Managed and oversaw daily operations of the maintenance department, prioritising workload for optimal productivity.
• Supervised a team of maintenance technicians, providing guidance and training to enhance skills.
• Maintained clean, tidy working areas for optimised staff safety and wellbeing.
• Supervised maintenance team in daily operations, assigning tasks and monitoring performance for optimal productivity.
• Coordinated repairs and maintenance work, liaising with external contractors and overseeing quality.
• Documented all maintenance activities, creating comprehensive records for audit and analysis purposes.
• Inspected facilities and resources for compliance and quality.
• Examined work orders to determine priorities.
• Managed inventory of maintenance supplies and parts, placing orders to replenish stock as necessary.
• Collaborated with other departments to coordinate maintenance activities with minimal disruption to operations.
• Implemented preventative maintenance programmes to minimise downtime and prolong equipment lifespan.
• Managed emergency repairs, mobilising teams quickly to address issues and restore functionality.
• Developed and maintained records of maintenance activities, including costs, to support budget management.
• Coordinated maintenance plans with operational teams to deliver optimal workplace efficiency.
• Maintained smooth-running operations through staff coordination and budget control.
• Monitored facility operations, employee tasks and performance to enforce adherence to safety standards.
• Identified ongoing issues and implemented solutions to maintain optimum service levels.
• Scheduled both internal and external works, maximising planned down time and reducing unplanned downtime.
• Supervised contractors on site to verify completed work met legal and company requirements.
• Addressed and solved customer issues and complaints without difficulty.
• Directed special projects to enforce adherence to project specifications and project completion within budget and schedule.
• Developed and implemented standards and procedures to guide staff activities.

• Handling 60 technicians and more than 250 sites.
• Jeddah Branch

• Hands-on experience working with DVM PLUS III VRF systems, including installation, commissioning, troubleshooting, and performance optimisation.
• Skilled in the operation and maintenance of screw chillers, ensuring efficient cooling performance, monitoring system parameters, and executing preventive and corrective maintenance.
• Responsible for the oiling and lubrication of hermetic and open-type compressors ranging from 7.5 TR to 180 TR, ensuring smooth operation, reduced wear, and extended equipment life.
• Conducted routine inspections on compressors, motors, pumps, and refrigeration circuits to identify abnormalities and prevent system failures.
• Performed refrigerant charging, leak testing, vacuuming, and system balancing in accordance with industry standards.
• Maintained accurate service logs, maintenance reports, and equipment performance records for client documentation and internal audits.
• Collaborated with senior engineers and facility teams to ensure safe, reliable, and energy-efficient operation of HVAC systems.
• Strong understanding of electrical controls, safety procedures, and mechanical components associated with large-capacity cooling systems.
• Handled customer concerns and escalated major issues to supervisor.
• Picked up additional tasks to aid team success.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Developed excellent working knowledge of industry trends and improvements in processes.

• Single Package Air Conditioning, chiller plants.

• PAC system.

• Ductabale split's/package, cooled storage, central plant.