Miranda Alattas
Senior Supervisor
Riyadh,Riyadh Region
Summary
Talented and experienced Supervisor with excellent issue and conflict resolution skills, leading a Team of Cabin Crew on-time job completion, bringing more than 20 years of experience driving team and organizational success.
Highly effective and knowledgeable in process improvement and maintaining cabin crew performance.
Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures.
Excellent communication and listening skills.
Provide leadership and vision that drives teams to meet goals.
Documented leadership success in making moderate to substantial improvements to enhance staff training and productivity and achieve goals.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance.
Effective leader and practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success.
Drives success by directing high-producing teams while developing lasting employee rapport.
Accomplished Supervisor drives success and directs high-producing teams while bolstering morale.
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations.
Skilled in teaching new concepts and best practice strategies.
Organized administrative worker with knowledge and experience to oversee the team.
Expert in clerical work with advanced software skills.
Accomplished in meeting deadlines and guiding staff to exceed quality objectives.
Uses independent decision-making skills and sound judgment to positively impact company success.
Effectively communicates within and outside functions to gain cooperation on operational processes, practices, and procedures.
Highly committed with a hardworking mentality to maintain the quality of services.
Overview
21
21
years of professional experience
10
10
Trainings
8
8
Awards
3
3
Recruitment Committee
Work History
Senior Supervisor
Saudi Airlines
Riyadh, Saudi Arabia
11.2022 - Current
- Led by example to maintain team motivation, ensuring daily tasks were performed by 1300 Cabin Crew in Riyadh, accurately and efficiently.
- Maintained clean, organized working areas to create positive, productive environments with minimal risk.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Guided and coached staff to achieve individual growth and sales production targets.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Maintained documents and records to comply with internal policies and external regulations.
- Offered instruction, coaching, and motivation for enhanced team morale.
- Increased team productivity through effective staff planning, coordination, and task delegation.
- A daily monitoring process is conducted on Cabin Crew performance to ensure Service and Safety Efficiency.
- Responsible for the implementation of departmental policies, fulfilling all procedural legislative requirements, and meeting the department objectives.
- Requested to check the Cabin Crew emails on daily basis, attend their inquiries and requests, direct the Cabin Crew needs to other IFS Female sections or other departments (when necessary) and conduct a follow up.
- Assist Cabin Crew incase of any emergency, death family member, Industrial Injury etc.
Senior Supervisor
Saudi Airlines
Jakarta, Indonesia
07.2018 - 10.2022
- Supervise, manage, and control, and review the performance of 300 Cabin Crew in Jakarta Center.
- Attends to Cabin Crew members to resolve difficulties and conflicts to facilitate their duties.
- Update, Check, Monitor, and Ensure E-file records are complete and current.
- Conduct Spot Evaluations.
- Periodically flies as Check Cabin Crew for the purposes of conducting first-hand check and review on-board services and Cabin crew's On Job Knowledge Evaluation as well as submitting detailed Flight Reports concerning the flight and performance of Cabin Crew to In-Flight Service Management at the soonest.
- Supervise, informs, and ensures the proper dissemination of the latest Safety and Service Information / Procedure to Cabin Crew.
- Handles reports received from various SAUDIA divisions and departments.
- Monitor monitoring list on a daily basis to track and action violations per agreed.
- Process various types of Leave requests and End of Service and per agreed planned mechanisms.
- Complies / Generates performance evaluation / ADAA' for choosing yearly Outstanding Cabin Crew.
- Investigate any discrepancies noticed or reports received from Cabin Crew Members related to salaries, benefits, etc and makes recommendation for suitable action to the Manager.
- Receives, review, approves and makes appropriate recommendations to the Manager for approval or rejection regarding various requests from Cabin Crew.
- Receives Cabin Crew reports and discusses the content with the concerned cabin crew prior to submission to the Manager with recommendations for proper action.
- To ensure and verify the eligibility of all applicants, as per the required number in a Centre. Interview and process the request of applicants requesting to transfer to applicable International base.
- To verify and validate the eligibility, obtain approval, and coordinate with all concerned departments.
- Ensure Cabin Crew wellbeing during their In-Kingdom stay and provide full assistance to Cabin Crew in case of any flight pairing disruptions or alterations, regardless of operational or personal reasons.
- Meet and orient cabin crew members newly transferred to the Center.
- Conduct regular / periodic Meetings and whenever required to inform and explain new and existing changes in the company, obtain feedback.
- Educate, explain, simplify policies and processes to ensure understanding and compliance.
- Encourage, acquire up-to-date knowledge to enhance performance.
- Coordinate with Resource Planning Department, by preparing and send necessary reports regarding headcount. Plan regarding any required training of Cabin Crew.
- Coordinate with SAUDIA Medical Facilities to obtain approvals for sick leaves, Tests, Treatments, Procedures, Surgeries and appointments for Medical Checks and evaluations.
- Coordinate with the Crew Service Department to plan and provide confirmation/cancelation of GACA Medical Check appointments. To Follow-up on GACA cards issuance / re-issuance and renewals. For Base Transfer ticket, to inform Cabin Crew of the details to provide and ensure receiving a confirmed Itinerary.
- Coordinate with Crew Service Department to Hold, Release, and Stop Salary per Maternity Leave - Suspension Contract and resignation / End of Service handling processes.
- Coordinate with the Crew Service Department to Handle the resignation process.
- Coordinate with HR-Government Affairs for Iqama and Exit Re-entry Visa: request status, approvals, errors, and timeline of the renewal process.
- Coordinate with Crew Leave Planning Department to facilitate and assist Cabin Crew in bidding/cancelation and trading of annual vacation by requesting, coordinating, and obtaining approvals, as required with other related divisions and departments.
- Coordinate with Crew Scheduling for any roster updates, change, revise, trade if required.
- Coordinate with the Time Management Department for TAM-related issues: Attendances, absences, Timesheet discrepancies, and Quotas.
- Coordinate with Finance to inform/forward issues related to salary discrepancies.
- Coordinate with Finance to manual process of missed expenses and incentives.
- Coordinate with Uniform Section for uniform items and accessories.
- Coordinate with Uniform Section to revised unform size.
- Coordinate with Accommodation Department to inform, request and change apartment's allocations / re-allocations.
- Coordinate with Accommodation for any issues and complaints related to it.
- Coordinate with Sky-Sales Department for clearances and discrepancies.
Admin Group Supervisor
Saudi Airlines
Jeddah, Saudi Arabia
12.2011 - 06.2018
- Responsible for learning, applying, and consolidating specialized skills and knowledge to provide the required In-Flight Service (IFS) to employees with somewhat broad knowledge of IFS issues.
- Assigned as a Timekeeper in the SAP section under IFS to update the 4000 Cabin Crew and Ground Personnel records.
- Accountable for rendering advice and guidance on those specializations, undertaking specific responsibilities for the provision of IFS demonstrating a good understanding of the concept involved, the various related processes, and how these impact the business.
- Follow all relevant IFS policies, processes, and standard operating procedures is carried out in a controlled and consistent manner.
- Implements day-to-day operations assigned by Manager IFS Female to ensure compliance with established standards and procedures.
- Reports directly to the Manager IFS Female for the implementation of Saudia policies, processes, and procedures to ensure all safety and security standards are fulfilled.
- Responsible to understand the business processes and ensuring that work processes and procedures are followed as per stipulated policies and regulations.
- Generates Cabin Crew activities through e-file workplace on a daily basis and monitors their performance.
- Coordinates with Crew Service Center when required.
- Evaluates onboard performance of Cabin Crew during observation flights as assigned.
- Generates and handles and and handles leaves request by Cabin Crew and updates the e-file upon Manager IFS Female approval.
- Conducts discussions/meetings with Cabin Crew to resolve issues and concerns, discusses the Cabin Crew performance, feedback, and suggestions if any; and handles Cabin Crew requests for leaves / pending cases.
- Evaluate the performance of the Cabin Crew and issue appreciation letters to outstanding performance yearly basis.
- Ensures that all records and data are maintained in a manner which facilitates easy data retrieval from the e-file, handled and recorded in accordance with the handling mechanism.
- Contributes in ADA’A result adjustment by providing relevant justifications to Manager IFS Female regarding Cabin Crew performance rating.
- Handles Unsatisfactory (U) and Need Improvement (N) cases based on ADA’A results, conducts ADA’A discussion accordingly, and sends the related documentation to HR.
- Evaluates the learning process of the new intern during the On Job Training and sends the training outcome to Manager IFS Female.
- Complies with all relevant safety, security, quality, health, and environmental procedures to ensure a healthy and safe work environment.
- Received and resolved guest complaints escalated by Cabin Crew.
- Facilitated communication and collaboration across departments.
- Organized continuous facility cleaning, minimizing risk and maintaining a professional appearance.
- Forecasted long-term business objectives.
- Recruited high-performing, reliable staff for improved team productivity.
- Briefed and motivated Cabin Crew to deliver daily operational requirements.
Flight Attendant
Saudi Airlines
Jeddah, Saudi Arabia
12.2002 - 11.2011
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of onboard security.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Administered first aid on passengers experiencing medical emergencies, such as CPR and heart attack emergencies.
- Followed company regulations and rules to promote a safe environment for travelers and employees.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Greeted passengers upon boarding and exiting aircraft.
- Addressed questions and resolved issues and complaints.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Promoted and sold duty-free goods to passengers.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Maintained calmness and composure during emergency situations.
- Demonstrated in-flight safety regulations presentation to passengers.
- Maintained tidy area to support cleanliness and quality standards.
- Regularly monitored cabin throughout flight to verify security.
Education
Diploma - Business English
Interstudi
JakartaTimeline
Senior Supervisor
Saudi Airlines
11.2022 - Current
Senior Supervisor
Saudi Airlines
07.2018 - 10.2022
Admin Group Supervisor
Saudi Airlines
12.2011 - 06.2018
Flight Attendant
Saudi Airlines
12.2002 - 11.2011
Diploma - Business English
Interstudi
Skills
- Time Keeping
- First Aid Qualified
- Report writing
- Team management
- Incident reporting
- Issue resolution
- Employee management
- Customer service and Hospitality
- Processes and procedures
- Operations management
- Decision-making
- Company culture and values
- Relationship management
- Training and development
- Safety procedure compliance
- Training and mentoring
- Company policies
- Interpersonal communications
- Emergency management
- Employee interaction
- First Aid
- Flight safety checks
- CPR knowledge
- Cabin crew performance evaluation
- Conflict management
- In-flight safety briefings
- Complaint management
- Staff training
- Safety Management Systems (SMS)
Languages
English
Fluent
Arabic
Elementary
Spanish
Beginner
Indonesian
Native
Accomplishments
- Finishing the backlog of SAP (period of 2010-2018) with total of almost 7000 Cabin Attendants' absences, within 6 months.
- Supervised Cabin Crew responsible for balancing productivity amongst all Cabin Crew leading 40% increase.
- Improve on-board appearance and service by 15%.
- Effective Communication with Cabin Crew to improve NPS Scores related to IFS by target 50.
Certification
- Leadership Certification
- Check Personnel Certification
- Interaction Skill Certification
- Conflict Management Certification
- Target Selected Interview Certification
- SAP IEPR Internal External Purchase Certification
- Purser Upgrade Certification
- TOP5 Guest Director Certification
- Media and Public Relations Certification
- Certified Family Assistance and SAT
Achievement
- Appreciation of Performance and Contribution to Saudia In Flight Service Achievement year of 2022.
- Appreciation for completing the task of clearing SAP Backlog from 2010 for all Female Flight Attendants - the year of 2018.
- In recognition of excellent performance as Group Supervisor year of 2017 Appreciation for completing the task.
- Appreciation for continued effort to assist and support Female Flight Attendants and for hard work to improve the general standard performance during the year 2013.
- In recognition for an outstanding performance as Administration Group Supervisor IFS Female Flight Attendants for the year 2012.
- Best Flight Attendant year of 2010.
- Best Flight Attendant year of 2008.
- Best Flight Attendant year of 2005.
Additional Information
- Recruitment Committee for Local Hire Female Cabin Crew / Cabin Assistance from In Flight Service Department year of 2017 - 2018 in Jeddah.
- Recruitment Committee from In Flight Service Department on 2014 in New Delhi.
- Recruitment Committee from In Flight Service Department on 2012 in Tunisia.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
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