Mohammed Ishtiaq Ur Rehman

· Planning and Implementing NEC Univerge 3C (Software PBX/ VoIP)

§ Installation and Configuration UCM Server as per client’s requirements.

§ Integration with Active Directory

§ Integration with Microsoft Exchange for VoiceMail.

§ Integration with SIP Providers, Digital and Analogue Lines

§ Configuring Media Gateway (NEC Univerge 8100)

§ Softphone and Mobile Clients Configuration.

§ Instant Messaging Server Configuration

§ Configuration of available features such as: Call Recording, Call Routing, Outgoing CLI, Group Calling, CoS Profile, Pick Up Groups, Barge and Monitor, Presence and Paging etc.

§ Installation and Configuration of Collaboration Server. (Web Meeting and Web Conference Server)

· Planning and Implementing NeoFace Watch (face Recognition Solution)

§ Installation and Configuration NeoFace watch

§ Setting as per the client requirement.

§ Integration with Customize Applications

· Planning and Implementing NEC Business Connect (Call Centre Solution)

§ Installation and Configuration as per the project requirement.

§ Call Routing

§ Email Routing

§ Outbound Call Configuration

§ Auto Attendant and IVR

· Planning and Implementing NEC Blade Servers

· Implementing & Supporting NEC SAN Devices

· Installation and Configuration NEC VDI Solution (VPCC)

· Installation and Configuration VMware VSphere and Microsoft HyperV for Hypervisor.

§ Install, Configure and Manage Hosts and Storage

§ Datacentre and Cluster Configuration.

§ VM Template and Virtual Machine Configuration.

§ Installation, Configuration and Manage VCenter

· Implementing & Supporting Symantec Backup Exec Server

§ Backup Servers (Windows and Linux) Configuration.

§ Backup VM Hosts and VM Machines Configuration.

§ Restore File level and Virtual Machines from backups

§ Create schedule-based Normal, Full and Incremental and differential backups.

· Implementing & Supporting Veeam Backup and Replication

§ Installation and Configuration Veeam Backup and Replication.

§ Virtual Environment configuration with Veeam Backup (VMWare ESXi/VCenter and HyperV).

§ Storage Configuration as per client requirements.

§ Create schedule-based Normal, Full, and Incremental and differential backups.

· Implementing & Supporting Microsoft Windows Server.

§ Active Directories

§ Backup Servers

§ File Servers

§ Print Servers

§ DHCP Servers

§ DNS Servers

§ Routing & Remote Access

§ IIS

§ Certificate Server

§ Group Policies

· Implementing & Supporting Red Hat Enterprise Linux.

§ Install, upgrade, and configure new Linux releases.

§ Install and maintain intel-based systems.

§ Build, deploy, and support the systems’ performance.

§ Maintain compliance and backups to avoid data loss.

§ Implement Linux, Apache, MySQL, and PHP (LAMP) web server configuration.

§ Build and monitor multiple servers at the same time.

§ Ensure the accessibility of server resources.

§ Review application logs

§ Ensure resource optimization and performance tuning.

· Implementing & Supporting Microsoft Exchange Server 2013 & 2016.

§ Installation & Configuration

§ SMTP Servers

§ POP & IMAP Servers

§ Outlook Anywhere

§ OWA & OMA

§ Disaster Recovery

§ Mail Box Configuration & Settings

§ Client Side Configuration

· Implementing & Supporting SAN Devices (HP and Dell)

· Implementing & Supporting Antivirus Solutions (Trend Micro, Kaspersky, Eset & Symantec)

§ Installation & Configuration.

§ Setting Actions as per Client requirement.

§ Redirecting mail servers to Anti-Spam Servers.

§ Content Filtering.

§ Attachment Filtering.

§ Web Filtering

§ Scheduling & Reporting

§ Quarantine Policies

§ Logs & Maintenance

· Planning, executing, and finalizing projects according to deadlines. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.

· Planning, Implementing & Configuring SWYX Server (VOIP).

§ Installation and Configuration SWYXWARE Server

§ Designing & Scripting IVR as per client requirements.

§ Configuring Call Trunks and Tunnels.

§ Assigning numbers roles and permissions.

§ Configuring FXO/FXS on Media Gateways.

§ Configuring DID/DOD.

§ Configuring Soft phones and other phones (Symbian, BlackBerry & iPhones)

· Planning, Implementing & Configuring MCC (My Call Centre)

§ Installation & Configuration MCC.

§ Integration with SWYX Server.

§ Configuring Call Board.

§ Configuring Supervisors and Managers

§ Assigning roles and permission to the call centre agents.

§ Train Agents, Supervisors and Managers.

· Planning, Implementing & Configuring MasterKey (Real Estate Web base Application).

· In House Support for Microsoft Dynamics (NAV) & SQL Server to Other Sister companies and departments.

· Planning & Implementing Microsoft Servers 2008 and 2003.

· Planning & Implementing Microsoft Exchange Server 2010 & 2007.

· Planning & Implementing Microsoft ISA Server 2006 & 2004.

· Planning & Implementing Security Devices

· Implementing & Supporting Microsoft Servers 2008 & 2003.

· Implementing & Supporting Microsoft Exchange Server 2007 & 2003.

· Implementing & Supporting Microsoft ISA Server 2006 & 2004.

· Implementing & Supporting NAS Devices

· Implementing & Supporting Firewalls (Cyberoam & Sonicwall)

· Implementing & Supporting Antivirus Solutions (Trend Micro, Kaspersky, Eset & Symantec)

· Managing and Maintaining Microsoft Windows 2003 & 2000 Servers.

· Managing and Maintaining Microsoft ISA Server 2004.

· Managing and Maintaining Microsoft Exchange Server 2003

· Managing and Maintaining Microsoft Windows Server Update Services.

· Managing and Maintaining Firewall Policies (Juniper Netscreen).

· Trend Micro Interscan Viruswall (Firewall) and Trend Micro Office Scan (Antivirus).

· Administrating & Supporting Client Side Operating Systems (XP & Vista).

· Managing Help Desk (making monthly reports, interaction with the users),

Visiting user for support.

· Attend users’ calls/emails/in-person and understand their request.

· Categorize/classify and log the job in the system and try to resolve at first level. To ensure that user’s problems are dealt, so that their needs are fully met.

· To assist users in making procurement request for PC hardware / software.

· Generate standard monthly report for management related to user support.

· Receive IT related goods purchase for the company and verify/approve in good condition, technically sound as per the purchase order.

· To test and install new PC equipment, software and related peripherals.

· To update PC/Laptops with new software versions and releases as required updating and enhancing performance using Microsoft WSUS.

· To monitor users to ensure conformity with standard configuration for PCs and LANs, as per company policy and directives.

· To monitor user to comply with Saudi Government / international rules & regulations related to Information Technology.

· To maintain an inventory of PCs, Peripherals and all IT related equipment / hardware and software.

· To connect or direct the connection of new users to the network to laid down standards.

· To assist in setting and upholding standards of network engineering and network usage.

· To maintain Routers, Hubs, Bridges, Switches, Firewall & Patch Panels.