Miriam Wahu Waweru
Saudi Arabia
Summary
Friendly and proactive hospitality professional with hands-on experience in food and beverage service and guest care. Skilled in assisting guests, maintaining service standards, and working efficiently in fast-paced environments. Known for strong communication, a positive attitude, and adaptability. Currently completing a Hospitality Management Certificate (Cornell University - Coursera) to advance into the cruise ship industry.
Effective communicator with experience in hospitality and childcare. Skilled in conflict resolution and time management, contributing to enhanced guest experiences and smooth daily operations. Ready to leverage strengths in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Nanny
Private Family
, Saudi Arabia
01.2023 - Current
- Provided care and supervision with high responsibility and trust
- Developed strong communication skills and patience
- Assisted with daily routines, organization, and household support
- Demonstrated reliability, adaptability, and ability to work long shifts
Waitress
Lucky Summer Restaurant
, Kenya
01.2022 - 12.2022
- Served guests professionally in a busy dining environment
- Took orders, delivered meals, and ensured tables were clean and well-presented
- Assisted with restaurant setup and maintained hygiene standards
- Communicated guest needs effectively with kitchen and service teams
- Gained experience in customer interaction and hospitality service flow
Receptionist
Tigoni Fairmark Hotel
Kiambu
06.2020 - 11.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided detailed information about hotel services, amenities, and local attractions to enhance guest experience.
- Coordinated room bookings, cancellations, and modifications, optimizing occupancy rates.
Education
High School Graduate -
KenyaHospitality Management Certificate -
Cornell University
Skills
- Food & beverage service
- Customer service & guest assistance
- Table setting and clearing
- Basic point-of-sale knowledge
- Communication and teamwork
- Time management
- Handling complaints calmly
- Multicultural awareness
- Ability to work long hours
- Fast learner and highly adaptable
- Housekeeping support
- Behavioral management
- Customer relationship management
- Conflict resolution
- Adaptability to change
Willing To Work On Cruise Ships
True
Languages
- English, Fluent
- Swahili, Fluent
Training
Hospitality Management Certificate, Cornell University, In Progress
Availability
6 months from now (after current contract ends)
Additional Online Learning
- Customer Service Fundamentals (Coursera / Alison)
- Food Safety Basics (Alison)
Personal Information
- Willing To Relocate: 1
- Nationality: Kenyan
Languages
German
Elementary
A2
Timeline
Nanny
Private Family
01.2023 - Current
Waitress
Lucky Summer Restaurant
01.2022 - 12.2022
Receptionist
Tigoni Fairmark Hotel
06.2020 - 11.2021
High School Graduate -
Hospitality Management Certificate -
Cornell University