Mirza Sheharyar Beg Moghal
Lahore
Summary
A seasoned and results-driven sales operations professional with over 15 years of experience in the real estate classifieds, transactions and horizontal portals. With a proven track record of leading successful operations in Pakistan, Thailand, Indonesia, and Saudi Arabia, I have a deep understanding of the unique challenges and opportunities present in each market. Consistently optimized processes, improved efficiency, and driven profitability as Head of Operations, Director of Operations, and Vice President of Operations in multiple markets and cultures . Well versed in developing and implementing strategic initiatives, building high-performing teams, and fostering strong relationships with key stakeholders. Hands-on experience in various markets has equipped me with the skills and expertise needed to drive operational excellence and facilitate growth in dynamic and competitive environments.
Overview
15
15
years of professional experience
Work history
Head of Operations
Bayut Saudi Arabia (Dubizzle Group)
Riyadh, Riyadh Region
08.2023 - 03.2024
- Build teams from scratch including Customer Services, Sales Support, Data Collection, Professional Videography, Moderation and Client Success Management.
- Implementation and Management of in-house CRM, CP and Reporting Tools for clients, sales and team management
- Oversee daily operations to achieve high productivity levels.
- Establish and monitor key performance indicators to track operational performance.
- Coordinate with the Product and Tech teams to integrate technology solutions for improved operational efficiency.
- Translate senior management directives into actionable front-line policies and implemented changes with staff.
- Interview, hire and train staff on best bar practices, maintaining highly efficient service teams.
- Develope organizational policies for administrative oversight and internal controls.
- Lead and coached team leaders to meet performance targets and deliver operational excellence.
- Forecast operational needs and allocated resources to meet business demands.
- Research market conditions and competitor behaviour to identify trends and capitalize on new opportunities.
VP of Operations
Lamudi Indonesia (Dubizzle Group)
Jakarta
04.2022 - 06.2023
- Provide visionary leadership and strategic direction to the company, working closely with the CEO and other key stakeholders to define and execute the company's business objectives and growth initiatives.
- Lead the execution of the company's technology roadmap, leveraging emerging trends and cutting-edge technologies to create innovative solutions that address the needs and challenges of the real estate market.
- Build and maintain strong relationships with customers, gathering feedback and insights to continuously enhance product offerings and ensure customer satisfaction. Develop and implement customer success strategies to drive retention, upsell, and advocacy.
- Build and mentor a high-performing team of technology professionals, fostering a culture of innovation, collaboration, and continuous learning. Provide guidance, coaching, and support to team members to help them achieve their full potential and contribute to the company's success.
- Oversee Real Estate Classifieds and Transactions Operations teams of over 100 individuals.
- Setting and monitoring departmental OKRs and KPIs.
- Consulted with C-level executives, influencing high level decision-making.
Director of Operations
Kaidee (Dubizzle Group)
Bangkok
12.2021 - 04.2022
- Collaborate with senior leadership to define strategic objectives and initiatives for the marketplace.
- Develop and implement operational plans aligned with business goals, focusing on scalability, sustainability, and profitability.
- Oversee day-to-day operations of the online marketplace, including sales support, field surveys, quality assurance, CRM management and customer support.
- Develop and enforce operational policies, procedures, and standards to ensure consistency and quality across all functions.
- Identify areas for process improvement and optimization, leveraging technology and automation where applicable to enhance efficiency and productivity.
- Primary focus on new and used car marketplace operations
Manager, AD & Director of Operations
Zameen.com (Dubizzle Group)
Lahore
04.2009 - 11.2021
- Build and develop real estate classified operations teams from scratch. Convert 5 member team to over 275 individuals.
- Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
- Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.
- Regular meetings with CEO and COO around resource management, refining operational cost and processes.
- Supervise and coach team leaders on a weekly basis.
- CRM tool and reporting system management.
- Developing and monitoring KPIs for effective and efficient work flow.
- Contribute to short and long-term organizational planning and strategy as a member of the management team.
- Ensure service provision to clients as per their contracts.
- Maintaining records of payments and contracts using CRM tool and manual filing.
- Assisting, training and educating clients on website operation and technical issues.
- Ensure flawless communication between operations department and sales teams to maximize customer satisfaction.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Education
Postgraduate Diploma - Business Administration
Virtual University of Pakistan
Lahore /2010 - /2011
Bachelor of Arts - Economics
University of the Punjab
Lahore /2007 - /2009
Intermediate - Mathematics & Statistics
Government College University
Lahore /2004 - /2006
Skills
- Leadership
- Strategic Planning
- Business Operations
- Problem Solving
- Communication
- Data Driven Approach
- Financial Acumen
- Real Estate
- Classifieds
- Marketplace
- E-commerce
Languages
English
Fluent
Urdu
Native
Arabic
Beginner
Indonesian
Intermediate
Affiliations
- Family Oriented
- Traveling
References
References available upon request.
Timeline
Head of Operations
Bayut Saudi Arabia (Dubizzle Group)
08.2023 - 03.2024
VP of Operations
Lamudi Indonesia (Dubizzle Group)
04.2022 - 06.2023
Director of Operations
Kaidee (Dubizzle Group)
12.2021 - 04.2022
Manager, AD & Director of Operations
Zameen.com (Dubizzle Group)
04.2009 - 11.2021
Postgraduate Diploma - Business Administration
Virtual University of Pakistan
/2010 - /2011
Bachelor of Arts - Economics
University of the Punjab
/2007 - /2009
Intermediate - Mathematics & Statistics
Government College University
/2004 - /2006
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