Mishal AlSaad
Riyadh
Summary
Forward-thinking HR manager with expertise in hiring, developing and motivating employees.Builds rapport at all levels and resolves issues professionally
Overview
7
7
years of professional experience
Work History
Employee Experience Manager
Arab National Bank
Riyadh
07.2023 - Current
- Planned and executed effective internal communications and engagements campaigns to educate employees about bank initiatives.
- Led and managed the Employee Values Project: Developed and executed the communication strategy for the initiative, including strategic planning, content creation, and the launch of effective campaigns to promote organizational values among employees.
- Sought feedback from employees through surveys and questionnaires.
- Developed and executed the communication plan for the bank’s overall strategy: Spearheaded the internal and external rollout through a comprehensive marketing campaign, including producing the launch video and driving engagement across all channels within the organization.
- Promoted company vision through announcements and communications.
- Executed multi-channel campaigns to publish fresh content.
- Created, wrote and revised content for bank programs and events.
- Collaborated with all bank groups to create and implement internal communications. (Content and design)
- Produced internal communications for bank projects.
- Conduct yearly satisfaction survey.
- Create yearly engagement calendar before implemented.( creative and implementation).
- Create and design EVP communication plan. (internal and external).
- Implement HR external events.
Employee Engagement - Assistant Manager
Arab National Bank
07.2022 - Current
- Negotiated with vendors to achieve most favorable terms.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Assembled creative and innovative event attractions based on internal capabilities.
- Developed and implemented successful marketing plans to generate event revenue.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed creative themes for events and created related activities to engage attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
- Developed detailed event reports, documenting all aspects of each event.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
Employee Engagement Senior Officer
Arab National Bank
01.2022 - 07.2022
Employee Engagement Officer
Arab National Bank
10.2021 - 12.2021
- Partnered with HR personnel to create and implement several initiatives.
- Planned and launched large-scale events that boosted employee participation by 100%.
- Managed event logistics and operations.
- Selected publication pieces that most effectively represented company mission and objectives.
- Promoted company vision through announcements and communications.
- Collaborated with corporate departments to create and implement internal communications.
- Executed multi-channel campaigns to publish fresh content Timeframe.
- Planned and executed effective internal communications and engagements campaigns to educate employees about Internal initiatives.
- Recommended ways to increase employee engagement in Bank initiatives.
- Manage periodical surveys and bespoke pulse surveys through external agencies.
- Ensure maximum participation through communication strategies and working with business partners.
- Participate in conducting focus groups to elicit clarity
- Analyze the results of the survey and with its suggested plan where required.
- Ensure a grievance policy is in place in line with any regulatory requirements and implemented diligently.
Human Resources Officer
Arab National Bank
09.2019 - 10.2021
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Improved team morale by resolving their inquiries on new hire initiatives and employee workforce matters.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Customer Relationship Officer
Laheeb Company - Marketing Egancy
04.2018 - 08.2019
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Managed customer relations on ongoing basis to maximize customer retention.
- Educated customers about Product and Service options and processed purchases.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
Education
Bachelor Of Business Administration -
Prince Mohammed Bin Fahad University
Khabor09.2017
Skills
Communication Skills
Team leading Skills
Teamwork skills
Solving Problems
Managing Priorities
Strategic Planning
Work Ethics
Presentation Skills
Technical Writing
Meeting skills
Additional Tasks
•Member of the Arab National Bank innovation committee:
Representing HR group in a cross- departmental committe tasked with identifying organizational challenges across all groups, brainstorming innovative solutions, and presenting actionable recommendations to the bank’s Executive management.
•Lead of Annual National Day Campaigns:
Directed the bank’s external National Day campaigns for four consecutive years, from concept development to full execution. Ensured seamless alignment between external and internal campaigns by designing complementary internal initiatives, fostering a unified message across all audiences. Oversaw the production of high-quality promotional videos as part of the comprehensive strategy.
Languages
English
Advanced (C1)
Timeline
Employee Experience Manager
Arab National Bank
07.2023 - Current
Employee Engagement - Assistant Manager
Arab National Bank
07.2022 - Current
Employee Engagement Senior Officer
Arab National Bank
01.2022 - 07.2022
Employee Engagement Officer
Arab National Bank
10.2021 - 12.2021
Human Resources Officer
Arab National Bank
09.2019 - 10.2021
Customer Relationship Officer
Laheeb Company - Marketing Egancy
04.2018 - 08.2019
Bachelor Of Business Administration -
Prince Mohammed Bin Fahad University