Mishal Baselem
Riyadh
Summary
Experienced Credit Controller & Collection, team leader with proven abilities in debt recovery and reporting. Good Investigation and research skills, adept in invoice running, building constructive billing policy to enhance cashflow and reduce risk. Confident communicator, good mathematical, communication and problem-solving abilities, and advanced in Excel.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Account Receivable Manager
BinZomah Integrated Solutions
Riyadh, Saudi Arabia
2023.10 - Current
- Established credit control policies.
- Established Collection Policy.
- Conducted operation and procedure assessments to determine weaknesses, areas for improvement or inefficiencies in collection.
- Ensuring healthy cash flow and maintaining positive customer relationships on well-structured credit control process.
- Analyzed financial risk and worked to maximize compliance with payment plans.
- Negotiated customer payment plans, consistently maximizing early payments to reduce debt recovery time.
- Update Cash Flow Forecasts.
- Assembly, review, and verification of invoices and payment requests.
- Flagging and clarifying any questionable invoice terms or pricing issues.
- Follow up on overdue payments, reminding customers of their obligations, to ensures that minor delays don't escalate into larger issues.
- Set out specific criteria for extending credit to new customers.
- Resolve billing and customer credit issues.
- Report on collection activity and accounts receivable status.
- AR Auditing and Closings. (Monthly, Quarterly, Yearly).
- Bank Reconciliation.
- Communicated with customers diplomatically and respectfully.
- Investigated cases of debt to uncover details of debtors.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and Legal departments.
Government Deals & Cash Collection Officer
IQVIA
Riyadh, KSA
2021.12 - 2023.10
- Follow-up on Collection with Government and Private Sectors regarding due payments (emails, calls, and visits)
- Preparing Reports that includes (billed revenue, unbilled revenue, revenue recognition).
- Supported Sales teams by providing review and analysis of applicable regulatory guidelines and project regulatory assessments, reduced rejected invoices by 30% quarterly.
- Supported Sales teams by providing review and analysis of applicable credit control policy and apply company policy on new deals.
- Reviewing aging with global team and highlight needed actions.
- AR monthly closing.
Credit Control & Collection Executive
Unifonic
Riyadh, KSA
2019.09 - 2021.11
- Follow-up on Collection with Government and Private Sectors regarding due payments (emails, calls, and visits)
- Closed sales ledger at end of each month with zero error.
- Over achieved target of collection in May, Jun, July 2021.
- Trained new team members on work pipelines, scripts, company services, and performance strategies and provided mentoring.
- Negotiated customer payment plans, consistently maximizing early payments to reduce debt recovery time.
- Worked cross-functionally with sales, management and other departments to maintain effective operations.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and Legal departments.
- Invoicing and Registering Payments
Business Support Manager
Hamat Real-estate (Riyadh Park)
Riyadh, KSA
2018.01 - 2019.09
Revenue Assurance Specialist
Go Telecom
Riyadh, KSA
2017.01 - 2018.01
Health Service Coordinator, OR Coordinator
Dr. Sulaiman Al- Habib
Riyadh, Riyadh Region
2013.12 - 2017.01
Education
Bachelor of Business Administration - Accounting
07.2021
Advanced English & IELTS - Language
2009.01 - 2010.04
Skills
- Drafting Credit Policies
- Billing Process
- Billing and Collection Automation
- Credit Control and Collection
- Investigative research
- Audit procedures
- Financial Statements
- Adjustment posting
- Advanced in MS Microsoft Excel
- Sage accounting
- AR (Accounting)
- ERP : Zoho, AX, SAP, Dynamics 365, Odoo
- English as Second Language (ESL)
- Organization Skills
- Negotiation
- Financial Analysis
- Data Validation
- ZATCA Policy
- Leadership
- Team KPI's
- Government Payment Portal
- Communication
- Government Relations
- Account Reconciliation
- Customer Relations
- Confidentiality
- Problem Solving
- Attention to Detail
- Teamwork
Timeline
Account Receivable Manager - BinZomah Integrated Solutions
2023.10 - Current
Government Deals & Cash Collection Officer - IQVIA
2021.12 - 2023.10
Credit Control & Collection Executive - Unifonic
2019.09 - 2021.11
Business Support Manager - Hamat Real-estate (Riyadh Park)
2018.01 - 2019.09
Revenue Assurance Specialist - Go Telecom
2017.01 - 2018.01
Health Service Coordinator, OR Coordinator - Dr. Sulaiman Al- Habib
2013.12 - 2017.01
Pacific Gateway International College, Martin College - Advanced English & IELTS, Language
2009.01 - 2010.04
Saudi Electronic University - Bachelor of Business Administration, Accounting