Mishari Al Anazi
Eastern,Hafar Al-Batin,Saudi Arabia
Summary
Friendly and approachable, with knack for customer service and organisation. Proficient in managing administrative tasks and resolving guest queries promptly. Ready to contribute to success of Customer Service Supervisor role.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
Work history
Senior Customer Service Center Supervisor
STC
Al Jubayl, Eastern Province
2021.01 - 2024.01
- Delegated tasks appropriately, achieved balanced workload among team members.
- Organised team resources, resulted in improved project timelines.
- Ensured smooth operations with regular maintenance checks.
- Improved team efficiency by implementing new scheduling practices.
- Managed daily operations to increase productivity.
- Led team meetings, ensured clear communication amongst all members.
Customer service representative
STC
Eastern Province . Dammam
2018.01 - 2021.01
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
- Collaborated with sales team to maximise product visibility and sales.
- Provided top-notch support for increased customer satisfaction.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Employed active listening and product expertise to successfully resolve inbound queries.
Education
* Bachelor's Degree, Cyber Security - Cyber Security
GULF COLLEGES
Skills
- Strong written communication
- Email correspondence expertise
- Customer education and onboarding
- Social media engagement competency
- Data entry proficiency
- Microsoft suite expertise,Excel
- Invoice processing
- Cash handling
- POS Systems
- Customer needs analysis
Languages
English
Upper intermediate
Timeline
Senior Customer Service Center Supervisor
STC
2021.01 - 2024.01
Customer service representative
STC
2018.01 - 2021.01
* Bachelor's Degree, Cyber Security - Cyber Security
GULF COLLEGES