Mishari Hamoud
Riyadh,Saudi Arabia
Summary
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Sr IT Support Supervisor
Tanmiah Food Company
Riyadh, Riyadh Region
2024.05 - Current
- Assisted staff by providing feedback to enhance performance.
- Monitored and addressed potential risks through early intervention.
- Performed routine maintenance checks to support smooth operations.
- Allocated tasks to ensure equitable workload distribution among team.
- Resolved issues with printers, scanners, and copiers to maintain office functionality.
- Conducted system maintenance and updates to improve performance.
- Managed help desk requests by prioritising based on urgency.
- Referred complex problems to senior technicians for further resolution.
- Installed, configured, and tested hardware components for proper operation.
- Tracked support tickets and documented actions using Zoho ManageEngine.
Help desk supervisor
Tanmiah Food Company
Riyadh, Riyadh Region
2022.01 - 2024.04
- Assisted end-users with ongoing support to enhance business productivity.
- Provided quick resolutions of IT issues to improve client satisfaction.
- Led team of technicians to boost help desk performance.
Help desk technician
Tanmiah Food Company
Riyadh, Riyadh Region
2009.02 - 2021.12
- Installed and configured computer peripherals to enhance user accessibility.
- Provided troubleshooting assistance to resolve user experience issues promptly.
- Managed software updates to maintain system currency.
- Supported hardware installation processes to facilitate workflow efficiency.
- Installed software applications while monitoring version and patch updates.
- Responded to user inquiries regarding hardware and software functionality.
- Prepared equipment for staff use by installing cables, operating systems, and software.
Education
Diploma - Computer Technology, Network Systems Management
Collage of Communications and Information
Riyadh 2005.01 - 2008.06
Skills
- Performance under pressure
- Troubleshooting expertise
- Quality assurance oversight
- Adaptability to rapid change
- Knowledge of operating systems
- Office 365 support
- Experience with ticketing systems
- Remote support tools usage
- Microsoft Azure
Certification
- CCNA 200-301 Nov 2021
- CCNP ENCOR 350-401 Feb 2022
- A + Jun 2012
LANGUAGES
Arabic
English
Timeline
Sr IT Support Supervisor
Tanmiah Food Company
2024.05 - Current
Help desk supervisor
Tanmiah Food Company
2022.01 - 2024.04
Help desk technician
Tanmiah Food Company
2009.02 - 2021.12
Diploma - Computer Technology, Network Systems Management
Collage of Communications and Information
2005.01 - 2008.06