Mitz Quematon
67 General Drive, Paralowie
Summary
Dynamic Patient Support Services Training Supervisor at Downer with a proven track record in employee training and performance evaluation. Knowledge in process improvement and compliance, successfully enhancing training initiatives and fostering a culture of continuous learning. Recognized for effective communication and conflict resolution, driving team productivity and satisfaction.
Overview
14
14
years of professional experience
Work History
Patient Support Services Training Supervisor
Downer
09.2017 - Current
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Updated employees with latest policies, procedures and compliance standards.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
- Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations and meetings
- Selected and assigned instructors to conduct specific training programs.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Developed departmental systems and procedures to better align workflow processes.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed new employee orientation training process for more than fifty employees each year.
- Conducted regular performance evaluations, offering constructive feedback that encouraged personal growth among team members.
- Relieved Patient Support Services Coordinator during leave.
- Created forward planning rosters for Patient Support Services.
- Monitored and accessed UKG system to analyse service line's labour cost and rosters
- Collaborated with the PSS Manager and Coordinator the strategies to cover the roster gaps.
- Created Safe Work Instructions and toolbox minutes within the service line.
- Assisted in ordering purchases required for operations through RAH Sharepoint
- Participated in group interviews for hiring new employees.
- Acted as PSS Operational Supervisor as part of daily activities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Orderly
Spotless Facilities Services
06.2016 - 05.2017
- Assisted in transferring patients between departments, facilitating efficient coordination of healthcare services.
- Maintained a clean and safe environment for patients, ensuring optimal recovery conditions.
- Contributed to infection control measures by diligently disinfecting surfaces and equipment.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Transported patients via wheelchair, ambulance stretchers between hospital locations.
- Collected and dropped off blood and blood products, specimens in appropriate location.
- Improved patient satisfaction by providing attentive and efficient transport services.
- Assisted in transferring patients, beds and hospital equipment to other rooms adhering to necessary safety precautions.
Cleaner
Spotless Facility Services
06.2011 - 06.2016
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
- Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
- Promoted a safe working environment for all personnel by consistently utilizing proper personal protective equipment and following safety guidelines.
- Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
- Provided cross-training support for new hospital cleaner hires, sharing best practices and tips for efficient task completion.
- Streamlined daily operations by effectively collaborating with nursing staff to complete tasks during optimal time frames.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Bachelor of Science - Business Accountancy
Pamantasan Ng Lungsod Ng Maynila
Manila Philippines03-2006
Skills
- Employee training
- Performance evaluation
- Process improvement
- Skills auditing
- Compliance requirements
- Administration
Timeline
Patient Support Services Training Supervisor
Downer
09.2017 - Current
Orderly
Spotless Facilities Services
06.2016 - 05.2017
Cleaner
Spotless Facility Services
06.2011 - 06.2016
Bachelor of Science - Business Accountancy
Pamantasan Ng Lungsod Ng Maynila
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