MOHAMMAD SAIFUL ISLAM
Jeddah
Summary
Strategic planner and operational leader with a strong background in fulfillment, logistics, and last-mile operations. Experienced in leading cross-functional teams, implementing systems, managing 3PLs, and optimizing end-to-end supply chain performance. Data-driven and customer-focused, with a record of improving efficiency and reducing operational costs.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Operations Supervisor
Between Fulfillment Company
01.2024 - Current
- Supervise operations across 4 fulfillment centers (B2B & B2C) in Jeddah and Riyadh.
- Lead software implementation, cost-saving initiatives, and process improvements.
- Manage customer escalations, manpower planning, billing coordination, and fleet.
- Liaise with 3PLs, vendors, and service providers; data-driven operational strategy.
- Support business development efforts by preparing operational feasibility plans for new client onboarding.
- Developed SOPs and contingency plans to minimize operational disruptions.
Regional Operations Supervisor
Zajil Express
01.2023 - 12.2023
- Led regional first-mile operations, including pickups from facilities and retail clients.
- Planned delivery routes, trained staff, and streamlined operational workflows.
- Created performance reports and supported tech upgrades to boost efficiency.
- Improved service levels by implementing real-time issue tracking system.
- Built a high-performance team through ongoing training and development.
Fulfillment Supervisor
Zajil Express
10.2021 - 12.2022
- Managed warehouse resources and fulfillment processes to meet SLA targets.
- Resolved customer issues and implemented process enhancements with measurable impact.
- Achieved 20% reduction in order processing time through optimization projects.
- Oversaw daily inventory reconciliation and reduced stock variance incidents.
- Collaborated with cross-functional teams on packaging and dispatch accuracy.
E-commerce Fulfillment Coordinator
United Electronics Company eXtra
05.2019 - 09.2021
- Oversaw inbound/outbound ops and supervised 25–50 staff during peak periods.
- Maintained inventory, managed KPIs, and handled transport and escalations.
- Worked with RMS, WMS, RWMS, and other tools to streamline warehouse operations.
- Trained new staff and monitored team productivity on a shift basis.
- Participated in cycle counts and reconciled inventory discrepancies.
- Deal with customer complaints and inquiries from other departments.
- Worked with marketplace like NOON.
- Created and submitted progress reports to upper management.
Education
Some College (No Degree) -
Kazi Faruky School & College
Raipur 01.2025 - 01.2015
Secondary School Certificate - undefined
Rakhalia High School
Skills
- Inventory control
- People management
- 3PL & vendor coordination
- Fleet & logistics operations
- Productivity tracking
Safety oversight
Quality assurance
Customer relationship development
Timeline
Some College (No Degree) -
Kazi Faruky School & College
01.2025 - 01.2015
Operations Supervisor
Between Fulfillment Company
01.2024 - Current
Regional Operations Supervisor
Zajil Express
01.2023 - 12.2023
Fulfillment Supervisor
Zajil Express
10.2021 - 12.2022
E-commerce Fulfillment Coordinator
United Electronics Company eXtra
05.2019 - 09.2021
Secondary School Certificate - undefined
Rakhalia High School
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