Mkhululi Sibindi
Riyadh
Overview
26
26
years of professional experience
Work History
Store Manager
TAMIMI MARKETS (SAUDI ARABIA)
02.2024 - Current
- Lead and contribute toward store profitability by reaching store targets and increasing profit
- Ensure that the products and goods which are in store are fully satisfying the needs of the customer
- Provide exceptional customer service and ensure that employees also provide the same level of service
- Conduct regular store meetings
- Manage all store operational issues which include store housekeeping, store administrative duties, physical inventories, price change
- Ensure effective visual merchandising inside the store
- Maintain adequate stock through efficient inventory management
- Make sure that merchandise is always presented neatly and that items are priced correctly
- Maintain good customer relations and service standards
- Ensure timely shelving and display cleaning is happening
- Manage shifts, manpower allocation and ensure proper utilization of the manpower at each section
- Coordinate promotions in the store in coordination with sections and corporate commercial, purchase and retail operations
- Identify competitors and implement action plans
- Draw up action plans to monitor stock losses via stock take and partial stock take
- Ensure employee awareness of safety and emergency procedures
- Ensure all company policies as well as store standards and procedures are communicated effectively to all employees in the store and followed in a consistent manner
- Ensure statutory compliance of the store and store staff in coordination with corporate departments
- Resolve problems that arise, such as customer complaints and supply shortages.
Store Manager
PICK 'N PAY SOUTH AFRICA
10.2017 - 02.2024
- Supervised guests at front counter, answering questions regarding products
- Store orders
- Co-ordinate store Departments
- Client satisfaction
- Store presentation
- Daily, weekly, and monthly reports on store performance
- Approved regular payroll submissions for employees
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Mitigated business risks by working closely with staff members and assessing performance
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Rotated merchandise and displays to feature new products and promotions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Branch Manager
CHOPPIES RUSTENBURG
04.2017 - 10.2017
- Client satisfaction
- Management of store activities and systems
- Reports
- Employee management
- Engaged employees in business processes with positive motivational techniques
- Maintained friendly and professional customer interactions
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Forecast trends and recommended improvements based on financial risk analyses.
Store Manager
SUPER SPAR FONTANA
03.2014 - 04.2017
- Ensure proper floor coverage throughout the day
- Excellent communication skills, both verbal and written
- Worked effectively in fast-paced environments
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Reviewed sales to report to identify sales trends and areas for improvement
- Monitor stock levels and replenishing thereof
- Completed daily store tours, assign responsibilities and monitor for quality assurance
- Maintained positive interaction, transparent communication, and coordination with departments
- Performed tasks and assume other responsibilities as required by the business
- Exercised leadership capabilities by successfully motivating and inspiring others
- Applied effective time management techniques to meet tight deadlines.
Store Buyer / Inventory Manager / Receiving Manager / Assistant Store Manager
Pick n Pay Bramley Supermarket
12.2004 - 03.2014
- Daily stock taking and updating of actual/physical counts/system stock on hand
- Investigate cause of variances if any
- Placing of orders
- Follow ups on undelivered orders
- Attending to customer queries and complains
- Ensure proper floor coverage throughout the day
- Maintain overall store cleanliness
- Improved safety procedures to create safe working conditions for workers
- Receiving stock from suppliers
- RTV / return damaged / expired stock to suppliers
- Duties of Store Manager in his absence.
Senior Field / Food Distribution Monitor
HELP AGE - Non Governmental Organization
09.2002 - 10.2004
- Screening and registering of beneficiaries
- Monitor the World Food Programme (WFP) process for food distribution and usage
- Ensure that food reaches the intended beneficiaries (accounting officer)
- Monitor community food usage
- Monitor the impact of food distribution
- Monitor nutritional status of beneficiaries
- End of Distribution summary reports
- Daily Distribution summary reports
- Monthly food Distribution plans.
Loans Officer
Fedco Micro Finance Company
03.2002 - 09.2002
- Screening and approval of business proposals for applicants
- Collection of loan debts from clients
- Follow up on overdue accounts (principal plus interest and penalties)
- Compilation of monthly executive summary analysis
- Monthly projections
- Originated, reviewed, processed, closed and administered customer loan proposals
- Collaborated with other departments to promptly process loan applications
- Utilized risk management strategies to attain high loan approval rates.
Tour Guide
DESTINATION MANAGEMENT
01.1999 - 03.2002
- Booking and confirmation of different accommodation
- Planning holiday itinerary for individuals, families, and group visits
- Meeting and welcoming of tourist at any port of entry
- Receipting and Receiving payments from clients for activities done
- Accompanying tourists to places of interests with knowledge of flora and fauna
- Banking any cash payments
- Organized trips for individual, family, and business travellers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Timeline
Store Manager
TAMIMI MARKETS (SAUDI ARABIA)
02.2024 - Current
Store Manager
PICK 'N PAY SOUTH AFRICA
10.2017 - 02.2024
Branch Manager
CHOPPIES RUSTENBURG
04.2017 - 10.2017
Store Manager
SUPER SPAR FONTANA
03.2014 - 04.2017
Store Buyer / Inventory Manager / Receiving Manager / Assistant Store Manager
Pick n Pay Bramley Supermarket
12.2004 - 03.2014
Senior Field / Food Distribution Monitor
HELP AGE - Non Governmental Organization
09.2002 - 10.2004
Loans Officer
Fedco Micro Finance Company
03.2002 - 09.2002
Tour Guide
DESTINATION MANAGEMENT
01.1999 - 03.2002
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