Moahhmed Ebdah
ALkhobar
Summary
IT professional with expertise in managing and supporting IT infrastructure, ensuring seamless operations and system reliability. Skilled in leading teams, troubleshooting technical issues, and implementing effective solutions to enhance productivity and security.
Overview
16
16
years of professional experience
Work History
IT Supervisor
Fuel Integrated Limited Company
08.2021 - Current
- Leadership and Impalement for IT the systems (ERP, automation, applications, POS system) to assist departments to define the scope and information gathering
- Installation, managing & troubleshooting Automation System (PTS, Server, ATG, application integration & Loyalty System) 33 Fuel Way Stations
- Installation & managing Automation (Forecourt, automation software, ATG) 11 Fuel Way Stations
- IT support and issue resolution by lead\conduct investigation on problems routed by helpdesk department
- Plan and coordinate all activities in the assigned area to meet the functional objectives
- Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives
- Provide technical advice and recommendations for hardware and software solutions, tools and practices
- Oversee the testing of equipment and tools before deployment and make sure they conform to their requirements and specifications
- Installation, managing & troubleshooting C-stores system Microsoft Dynamic Retail and POS machines
- Technical Support (IP telephone System, time and attendance System, Payroll Software, CCTV System, Access Control, connectivity & Network)
IT Supervisor
3D System Company
02.2011 - 01.2021
- Maintaining and implementing Microsoft Infrastructure services like (Active directory 2008, DNS, DHCP and some other Microsoft products like Microsoft exchange 2010
- In charge of Networking installations, configuring maintenance of Microsoft exchange servers
- In charge of IT-ticket reporting tool, creating new cases, maintain, resolve
- Perform ongoing performance tuning, hardware upgrade & resource atomization
- Maintain data-center environmental and proactive monitoring of IT infrastructure
- Install, configure and troubleshoot servers such as File Server, FTP, DHCP, Web Server, Print and virtual desktop servers (VDI)
- Perform Server Security patches
- Create and configure Master Image on V-enter server and VMware Horizon view to configure linked clone and standalone machine
- Create and troubleshoot virtual desktop pool and client machine on V-center server
- Monitor VDI storage space and clean up eventually sources to control traffic and external attacks
- Archive Data backup from servers on tapes and external network drives weekly
- Planning and Surveying point of sale projects
- POS installation & configurator software and hardware
- Trainer for new users on P.O.S
- Planning and Surveying network projects
- Installation and configuration CCTV projects
Sales & Technical Support
Optimal telecom Co
12.2009 - 02.2011
- Presales & technical Support for Internet service & network
IT Technical Support Specialist
Bin Laden Construction Co.
10.2008 - 10.2009
- Technical Support for the ERP focus Accounting System
Education
Bachelor Of Computer Information System -
AlZaytoonah University
01.2007
Skills
- Cloud services
- ITIL framework familiarity
- Data security
- IT Operations
- Leadership
- Managerial skills
- Interpersonal skills
- Automation & ATG for Fuel Company
- Data backup
- Business continuity planning
Timeline
IT Supervisor
Fuel Integrated Limited Company
08.2021 - Current
IT Supervisor
3D System Company
02.2011 - 01.2021
Sales & Technical Support
Optimal telecom Co
12.2009 - 02.2011
IT Technical Support Specialist
Bin Laden Construction Co.
10.2008 - 10.2009
Bachelor Of Computer Information System -
AlZaytoonah University
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