Moatasem Ghonaim

• Assisted diverse customers and team members.

Supported achievement of daily and monthly KPI targets.

Promoted high standards in customer service values.

• Monitored workshop utilisation and productivity levels.
• Coordinated meetings to ensure completion of daily tasks and targets.
• Facilitated the development of associates within the organisation.
• Aided in maintaining 'Fix It Right First Time' (FIR) principles and conducted staff meetings for effective communication.
• Addressed business challenges through strategic planning and problem-solving techniques.
• Fostered strong relationships with clients to improve customer service.
• Optimised core processes within the branch to enhance daily operational efficiency.

• Coached and developed job-related skills of team members, enhancing their job performance.

• Maintain good relationships with customers by meeting and exceeding their expectations in a professional manner.

• Up selling Vehicle Modifications , Accessories + Repairs ( achieved highest profit margins )

• Assess impact of delays, interruptions or changes in plans and implement appropriate courses of action to minimize issues.

Staffed the area to meet objectives and provided technicians with necessary equipment.

• Provide advice and technical assistance to team members.

• Review the monthly performance determine where improvements can be made.

• Analyze current procedures and activities to identify and present opportunities for improvement.

• Ensure that all the technicians are utilized and working efficiently.

• Exceptional levels of customer care .

• Supported ethical practices in daily operations.
• Assisted in vehicle maintenance and completed necessary repairs.
• Facilitated warranty claim processes according to requirements.
• Helped develop and train team members to enhance sales effectiveness.
• Collaborated with staff to ensure customer satisfaction.
• Organised schedules in conjunction with service personnel.
• Evaluated employee performance regularly to uphold customer satisfaction.
• Oversaw workflow management in the shop.

• Advise customers on upcoming maintenance schedules.
• Manage reservations efficiently.
• Confirm shop's operational status and verify stock availability.
• Identify and address customer needs.
• Provide accurate price quotations using specified forms.
• Complete repair order sheets and process requests.
• Contact customers for additional work approval.
• Promote and sell recommended products.
• Explain work duties clearly to customers.
• Offer advice on vehicle usage and recommend future inspections.
• Ensure customer satisfaction and resolve complaints through follow-up calls.

Conducted testing and inspection to verify spares and assemblies met quality standards and operational requirements.

Coordinated with department of movement and operation or branch manager to ensure effective implementation of approved preventive maintenance plans.

Supported fault diagnosis through a systematic approach.

• Dismantled engine assemblies and equipment including clutches, steering legs, and compressors for maintenance and repair.

Assisted in the repair and inspection of cars to ensure quality of maintenance work.

Assisted in developing and implementing quality procedures for maintenance tasks.

• Compiled daily reports of repairs and notified maintenance manager.