Summary
Overview
Work History
Education
Skills
COURSES
Languages
Timeline
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Moath Alhwaymel

Moath Alhwaymel

Riyadh

Summary

Highly motivated and results-oriented individual with a Bachelor's degree in Finance and Investment. Proven ability to build strong client relationships and exceed sales targets in a fast-paced environment. Seeking a challenging role in a high profile organization where I can develop my skills and make an impact to the organization as well as professional growth.

Experienced professional prepared for role of Senior Officer. Expertise in strategic planning, project management, and team leadership. Known for driving results, fostering collaboration, and adapting to evolving needs. Strong analytical skills, effective communication, and decisive problem-solving abilities. Reliable and focused on achieving organizational goals.

Professional in leadership and operational management, bringing robust experience in optimizing team performance and driving organizational success. Known for reliability and adaptability in achieving goals. Proven expertise in strategic planning and process improvement.

Overview

7
7
years of professional experience

Work History

Customer services senior officer

Riyad Bank
02.2021 - Current
  • Led cross-functional teams to enhance operational efficiency and streamline banking processes.
  • Developed and implemented strategic initiatives to improve customer service and satisfaction metrics.
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
  • Drove revenue growth by identifying new market opportunities and developing effective sales strategies to capitalize on them.
  • Developed and executed successful marketing campaigns for improved brand recognition and customer reach.
  • Evaluated risks associated with potential investments, recommending viable options aligned with corporate goals.
  • Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
  • Consistently surpassed sales targets through a combination of relationship-building techniques, product knowledge expertise, and persuasive negotiation skills.
  • Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Corporate Training

AL-AMTHAL FINANCE CO.
09.2018 - 12.2018
  • Analyzing The Data For Clients
  • Data Entry for Alamthal System
  • Analyzing the regulations and policies For SAMA
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
  • Bolstered client trust with thorough explanations of account features and benefits.
  • Educated customers on online banking features, promoting digital adoption and convenience.
  • Delivered personalized banking advice, helping customers make informed financial decisions.
  • Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
  • Assisted in development of new bank products, focusing on customer needs and market trends.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

BBA - Finance and Investment

Imam Mohammed Bin Saud University
01.2019

Skills

  • Collaborative teamwork
  • Ability to perform under pressure
  • Expense reduction
  • Client engagement
  • Analytical problem solving
  • Budget administration and Budget oversight
  • Financial administration
  • Sales channel analytics

COURSES

  • Advanced Excel's application for finance users
  • Financial Accounting VAT Government
  • Financial Reports

Languages

English
Advanced (C1)

Timeline

Customer services senior officer

Riyad Bank
02.2021 - Current

Corporate Training

AL-AMTHAL FINANCE CO.
09.2018 - 12.2018

BBA - Finance and Investment

Imam Mohammed Bin Saud University

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Moath Alhwaymel